|
|
| Line 29: |
Line 29: |
| | "json_options_page": "Documentation:HTCC:Library:json-options:8.5Source", | | "json_options_page": "Documentation:HTCC:Library:json-options:8.5Source", |
| | "history": "Documentation:Options:HTCC:ChangeHistory:Draft", | | "history": "Documentation:Options:HTCC:ChangeHistory:Draft", |
| − | "build_date": "2022-08-08T14:35:52.743Z", | + | "build_date": "2022-08-08T14:35:57.054Z", |
| − | "build_started": true, | + | "build_started": false, |
| | "published": false | | "published": false |
| | }, | | }, |
| Line 38: |
Line 38: |
| | "prodshort": "HTCC" | | "prodshort": "HTCC" |
| | }, | | }, |
| − | "option_pages": [ | + | "option_pages": [], |
| − | {
| |
| − | "option": "expression.identify.phone-number",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:expression-identify-phone-number",
| |
| − | "published": false,
| |
| − | "description": "Specifies the regular expression that identifies a phone number in the chat or email transcript. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "expression.identify.email-address",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:expression-identify-email-address",
| |
| − | "published": false,
| |
| − | "description": "Specifies the regular expression that identifies an email address in a chat."
| |
| − | },
| |
| − | {
| |
| − | "option": "email.print.print-content",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:email-print-print-content",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of fields to print for an email interaction. Supported fields are: From, To, Cc, Subject, Body, Date, Attachment, InteractionType, CaseData, Note."
| |
| − | },
| |
| − | {
| |
| − | "option": "email.enable-email-address-validation",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:email-enable-email-address-validation",
| |
| − | "published": false,
| |
| − | "description": "Specifies that the To, Cc, and Bcc addresses are validated when completing sending and forwarding."
| |
| − | },
| |
| − | {
| |
| − | "option": "outbound.timed-preview-auto-dial",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:outbound-timed-preview-auto-dial",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether agents in Preview, Push preview, and Reschedule preview campaigns can manually dial a record, have the call auto-dialed as soon as the record is accepted, or have the call auto-dialed after a specified number of seconds. If set to 0, the interaction is dialed as soon as it is accepted. A value of -1 disables automatic dialing. This option can be overridden by a routing strategy as described in Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "outbound.callback-types",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:outbound-callback-types",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of callback types (Personal,Campaign) from which an agent can select when rescheduling an outbound record. This option can be overridden by a routing strategy as described in Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "screen-recording.client.server-url",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:screen-recording-client-server-url",
| |
| − | "published": false,
| |
| − | "description": "Defines the address of the RWS server to be used for communication by Screen Recording Client. The field code $GWS_URL$ is supported allowing to specify the usage of the same origin as WWE UI. If the option is empty, the WWE UI origin is used. A list of RWS/WWE UI pairs can be defined based on the pattern: <rws_origin_url>(<wwe_origin_url>). This list could be based on a single pair. In case of none matching, the default behavior is used."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction-management.move-to-workbin.restrict-to-my-team",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-management-move-to-workbin-restrict-to-my-team",
| |
| − | "published": false,
| |
| − | "description": "Specifies if the search applied in Team Communicator for Move to Workbin action should be restricted to the workbins of the logged agent team."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamlead.myagents.available-page-sizes",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamlead-myagents-available-page-sizes",
| |
| − | "published": false,
| |
| − | "description": "Specifies the possible values for the number of rows per page in the My Agents view."
| |
| − | },
| |
| − | {
| |
| − | "option": "login.show-change-account-link",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:login-show-change-account-link",
| |
| − | "published": false,
| |
| − | "description": "Show or Hide the change login account link on login error page and second step login page."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.cache-timeout-delay",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-cache-timeout-delay",
| |
| − | "published": false,
| |
| − | "description": "Specifies the delay, in seconds, before the cache of the result of a Universal Contact Server request is cleared."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamlead.myagents.pagination.limit",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamlead-myagents-pagination-limit",
| |
| − | "published": false,
| |
| − | "description": "Specifies the maximum number of agents displayed per page in the My Agents tab."
| |
| − | },
| |
| − | {
| |
| − | "option": "webrtc.service-urn",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:webrtc-service-urn",
| |
| − | "published": false,
| |
| − | "description": "Specifies the URN that should be based on the following pattern: WEBRTCGATEWAY_SERVER:WEBRTCGATEWAY_PORT?sip-proxy-address=SIPPROXY_SERVER:SIPPROXY_PORT. Replace WEBRTCGATEWAY_SERVER with the hostname where the WebRTC Gateway is deployed, and PORT with the HTTPS port of the WebRTC Gateway. Also, replace SIPPROXY_SERVER and SIPPROXY_PORT (optional) with the connectivity parameters of the SIP Proxy that need to be contacted by the WebRTC Gateway to register this DN."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.teamlead.can-monitor-<media-type>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-teamlead-can-monitor-zmedia-type-",
| |
| − | "published": false,
| |
| − | "description": "Enables a supervisor to monitor generic chat interactions."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.teamlead.can-coach-<media-type>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-teamlead-can-coach-zmedia-type-",
| |
| − | "published": false,
| |
| − | "description": "Enables a supervisor to coach generic chat interactions."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamlead.myagents.default-page-size",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamlead-myagents-default-page-size",
| |
| − | "published": false,
| |
| − | "description": "Specifies the default value for the number of rows per page in the My Agents view. The value is added to the list defined by the option teamlead.myagents.available-page-sizes."
| |
| − | },
| |
| − | {
| |
| − | "option": "editor.default-font",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:editor-default-font",
| |
| − | "published": false,
| |
| − | "description": "Specifies the default font in the Font menu of new and reply HTML format email interactions. If this option is left empty, the last selected font is used for email interactions by default."
| |
| − | },
| |
| − | {
| |
| − | "option": "standard-response.field.<[Agent.]CustomFieldCode>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:standard-response-field-zzAgent-zCustomFieldCode-",
| |
| − | "published": false,
| |
| − | "description": "In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in Knowledge Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as an agent nickname, role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. Refer to Standard Responses Library for more information The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute using the following pattern: Agent.<CustomAgentAttr>, or any custom attribute by dropping the agent modifier: <CustomFieldCode>."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.notification.on-party-update.tooltip-history-ttl",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-notification-on-party-update-tooltip-history-ttl",
| |
| − | "published": false,
| |
| − | "description": "Specifies the duration in microseconds that the participant status notification is displayed."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.notification.on-party-update.blink-interaction",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-notification-on-party-update-blink-interaction",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether interactions that do not have the focus blink when the status of a participant changes."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.<media-type>.list-status-reachable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-zmedia-type-zlist-status-reachable",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of unavailable statuses for which a target agent can be contacted for consultation, transfer, and conference requests. If the unavailable status of the target agent is not in the list of allowed statuses, the target agent will not be listed as available for consultation, transfer, and conference requests."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.voice.list-status-reachable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-voice-list-status-reachable",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of unavailable statuses for which a target agent can be contacted for consultation, transfer, and conference requests. If the unavailable status of the target agent is not in the list of allowed statuses, the target agent will not be listed as available for consultation, transfer, and conference requests."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.email.list-status-reachable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-email-list-status-reachable",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of unvailable statuses for which a target agent can be contacted for transfer requests. If the unvailable status of the target agent is not in the list of allowed statuses, the target agent will not be listed as available for transfer requests. Depends on 'Email - Can Use Email Channel' and 'TeamCommunicator - Evaluate Presence'."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.chat.list-status-reachable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-chat-list-status-reachable",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of unvailable statuses for which a target agent can be contacted for consultation, transfer, and conference, requests. If the unvailable status of the target agent is not in the list of allowed statuses, the target agent will not be listed as available for consultation, transfer, and conference requests. Depends on 'Chat - Can Use Chat Channel' and 'TeamCommunicator - Evaluate Presence'."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.lookup.voice.use-dialed-phone-number",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-lookup-voice-use-dialed-phone-number",
| |
| − | "published": false,
| |
| − | "description": "If contact lookup is enabled, this option specifies that contact lookup is performed on the normalized phone number that was manually dialed by the agent rather than the number resulting from the application of dial plan rules, if any."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.voice.anonymous-contact.key-name",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-voice-anonymous-contact-key-name",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the attached data key that specifies whether contact information is treated as anonymous in the interaction view, case information, and history. If the key value is 1, contact information is masked."
| |
| − | },
| |
| − | {
| |
| − | "option": "statistics.gadget-statistics.max-size",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:statistics-gadget-statistics-max-size",
| |
| − | "published": false,
| |
| − | "description": "Specifies the maximum number of statistics that are displayed in the Statistics Gadget. If more statistics are specified by the statistics.gadget-statistics option, only the first 'n' statistics are displayed."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.voice-history.can-click-to-search",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-voice-history-can-click-to-search",
| |
| − | "published": false,
| |
| − | "description": "Enables an agent to use Click-to-search to open the Contact Directory by clicking a Contact name in the Details tab of the My History or Interaction Search views."
| |
| − | },
| |
| − | {
| |
| − | "option": "editor.fonts",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:editor-fonts",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of available fonts in the Fonts menu of new and reply HTML format email interactions. The fonts are displayed in the order in which they appear in the list."
| |
| − | },
| |
| − | {
| |
| − | "option": "workspace-toolkit.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:workspace-toolkit-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Workspace Toolkit use is authorized or not. This option must be set in the WS_Cluster application."
| |
| − | },
| |
| − | {
| |
| − | "option": "auth.session.invalidate-on-logout",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:auth-session-invalidate-on-logout",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the Auth SSO session persists when an agent logs out.<br>If true, when an agent exits Workspace, both Workspace and the Auth session are removed and the gent is redirected to the Auth login view.<br>If false, when an agent exits Workspace, only the Workspace session is removed and agent is redirected to a Workspace session ended view."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.<media-type>.queue",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-zmedia-type-zqueue",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the Interaction Queue that is used by the 'routing based' feature for a Workitem. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.<media-type>.routing-based-actions",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-zmedia-type-zrouting-based-actions",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of 'routing based' actions that an agent is allowed to perform."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.<media-type>.routing-based-targets",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-zmedia-type-zrouting-based-targets",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of targets that are contacted through the 'routing based' mechanism for the requests that are defined in the option 'intercommunication.<media-type>.routing-based-actions'. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.detail-region.default-display-mode",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-detail-region-default-display-mode",
| |
| − | "published": false,
| |
| − | "description": "Specifies the default display mode for the Details view in the interaction view: Medium for 200px, Large for 400px and Collapsed. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "<media-type>.detail-region.default-display-mode",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:-media-type-zdetail-region-default-display-mode",
| |
| − | "published": false,
| |
| − | "description": "Specifies the default display mode for the Details view in the interaction view: Medium for 200px, Large for 400px, and Collapsed. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.disposition.cache-timeout-delay",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-disposition-cache-timeout-delay",
| |
| − | "published": false,
| |
| − | "description": "Specifies the delay, in seconds, before the cache of a disposition request result is cleared. If set to -1, the dispositions are kept in cache until the browser page is refreshed, or until the agent logs out and logs back in."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.auto-focus",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-auto-focus",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the inbound interaction is in focus automatically when it is accepted. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.auto-focus.<media-type>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-auto-focus-zmedia-type-",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the inbound interaction of the specfied media type is in focus automatically when is accepted. This option overrides the 'interaction.auto-focus' option. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "chat.nickname",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:chat-nickname",
| |
| − | "published": false,
| |
| − | "description": "Specifies the agent's nickname that is displayed to contacts during chat sessions. The nickname string may contain regular characters and field codes. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.email.can-print",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-email-can-print",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to print email interactions from the My history and My Workbin views, and from the Contact History tabs of the Contact Directory, Interaction Search, and Interaction Detail views."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.voice.routing-points",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-voice-routing-points",
| |
| − | "published": false,
| |
| − | "description": "Specifies the call number that is used by the Routing Base feature. The following attached data are added by Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.voice.routing-based-actions",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-voice-routing-based-actions",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of Routing Based Actions that an agent may perform."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.voice.make-call-caller-id-business-attribute",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-voice-make-call-caller-id-business-attribute",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the Business Attribute that contains the Attribute Values that are used as outbound caller IDs. This option is only applicable for external calls."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.voice.make-call-caller-id-enable-anonymous",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-voice-make-call-caller-id-enable-anonymous",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether anonymous is enabled on make call with caller id. This option is only applicable for external calls. This functionality can currently only be used in conjunction with the SIP Server TServer\\/enforce-p-asserted-identity option configured on the outbound PSTN Trunk DN. This must be configured in the environment where the PSTN Provider (Carrier) implements Calling Line Identification Restriction (CLIR) and allows masking the displayed number (Caller ID) only if privacy SIP headers are correctly constructed and 'anonymous@anonymous.invalid' is specified in the From field."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.caller-id.key-name",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-caller-id-key-name",
| |
| − | "published": false,
| |
| − | "description": "Specifies the key name of the attached data that contains the selected caller id information."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.chat.queue",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-chat-queue",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the Interaction Queue that is used by the 'routing based' feature for Chat. The following attached data are added by Worskpace:IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.chat.routing-based-actions",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-chat-routing-based-actions",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of 'routing based' actions that an agent is allowed to perform."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.chat.routing-based-targets",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-chat-routing-based-targets",
| |
| − | "published": false,
| |
| − | "description": "Defines the list of targets that are contacted through the 'routing based' mechanism for the requests that are defined in the option 'intercommunication.chat.routing-based-actions'. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.email.queue",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-email-queue",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the Interaction Queue that is used by the 'routing based' feature for email. The following attached data are added by Worskpace:IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.email.routing-based-actions",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-email-routing-based-actions",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of 'routing based' actions that an agent is allowed to perform."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.email.routing-based-targets",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-email-routing-based-targets",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of targets that are contacted through the 'routing based' mechanism for the requests that are specified in the 'intercommunication.email.routing-based-actions' option. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.workitem.queue",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-workitem-queue",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the Interaction Queue that is used by the 'routing based' feature for Workitem. The following attached data are added by Worskpace:IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.workitem.routing-based-actions",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-workitem-routing-based-actions",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of 'routing based' actions that an agent is allowed to perform."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.workitem.routing-based-targets",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-workitem-routing-based-targets",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of targets that are contacted through the 'routing based' mechanism for the requests that are specified in the 'intercommunication.workitem.routing-based-actions' option. Note: The targets 'AgentGroup' and 'Skill' are always addressed through routing; therefore, they are not affected by this option."
| |
| − | },
| |
| − | {
| |
| − | "option": "outbound.call-result-is-mandatory",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:outbound-call-result-is-mandatory",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether it is mandatory for an agent to seelct a call result other than 'Unknown' before marking the interaction as done."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.restore-state-on-back-in-service.is-enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-restore-state-on-back-in-service-is-enabled",
| |
| − | "published": false,
| |
| − | "description": "If voice channel goes Out of Service, this option specifies whether Workspace should attempt to automatically set the voice channel back to its previous state when it is back in service."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.restore-state-on-back-in-service.time",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-restore-state-on-back-in-service-time",
| |
| − | "published": false,
| |
| − | "description": "If voice channel goes Out of Service and the value of the voice.restore-state-on-back-in-service.is-enabled option is true, this option specifies the amount of time, in seconds, to set channel back to its previous state when it is back in service."
| |
| − | },
| |
| − | {
| |
| − | "option": "standard-response.field.<CustomFieldCode>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:standard-response-field-zCustomFieldCode-",
| |
| − | "published": false,
| |
| − | "description": "In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in eServices Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as a role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute. Example: standard-response.field.Department = Sales"
| |
| − | },
| |
| − | {
| |
| − | "option": "standard-response.field.Agent.<CustomFieldCode>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:standard-response-field-Agent-zCustomFieldCode-",
| |
| − | "published": false,
| |
| − | "description": "In the name of the option, CustomFieldCode represents a field code that is called in a Standard Response object created in eServices Manager and stored in Universal Contact Server. Use this option to specify a custom field code such as an agent nickname, role, department, or other qualification. The value of the option is specific to the agent, agent group, tenant, or application. The value of this option represents the data that is used to populate the corresponding field codes when a Standard Response is inserted into an interaction. You can format CustomFieldCode to represent a custom agent attribute. Example: standard-response.field.Agent.Nickname = Lee"
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.history.media-filters",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-history-media-filters",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of media types that can be used to filter the Contact History (depends on privilege.contact.can-filter-contact-history), My History (depends on privilege.contact.can-filter-my-history), and the result list of Interaction Search(depends on privilege.contact.can-filter-all-interactions). $OtherMedia$ allows to add the filter returning any media not listed in this option."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction-management.default-interaction-page-size",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-management-default-interaction-page-size",
| |
| − | "published": false,
| |
| − | "description": "Specifies the default value for the number of rows per page in the Interaction Management content view."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.voice-history.can-click-to-dial",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-voice-history-can-click-to-dial",
| |
| − | "published": false,
| |
| − | "description": " Enables an agent to use the Click-to-dial feature to dial a voice call from the Details tab of the history of a voice interaction in any History view."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-status.enabled-actions-global",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-status-enabled-actions-global",
| |
| − | "published": false,
| |
| − | "description": "Specifies the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-status.enabled-actions-by-channel",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-status-enabled-actions-by-channel",
| |
| − | "published": false,
| |
| − | "description": "Specifies the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.notification.on-party-update.enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-notification-on-party-update-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the agent is notified when a participant leaves or joins an interaction they are handling. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "chat.detail-region.default-display-mode",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:chat-detail-region-default-display-mode",
| |
| − | "published": false,
| |
| − | "description": "Specifies the default display mode for the Details view in the interaction view: Medium for 200px, Large for 400px and Collapsed. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "email.detail-region.default-display-mode",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:email-detail-region-default-display-mode",
| |
| − | "published": false,
| |
| − | "description": "Specifies the default display mode for the Details view in the interaction view: Medium for 200px, Large for 400px and Collapsed. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "email.allowed-image-extensions",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:email-allowed-image-extensions",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of image extensions that agents can attach to an email interaction. The attachment is refused by the system and an error message is displayed to the agent if the image extension is not in the list of allowed image extensions."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.email.embedded-images.can-add",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-email-embedded-images-can-add",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to add embedded images in outgoing email interactions. Depends on the option privilege.email.embedded-images.can-use."
| |
| − | },
| |
| − | {
| |
| − | "option": "outbound.direct-push-preview-toast.timeout",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:outbound-direct-push-preview-toast-timeout",
| |
| − | "published": false,
| |
| − | "description": "Specifies the time duration in seconds for which Workspace waits for the agent to accept/reject a toast for a Direct Push Preview interaction before automatically removing the toast and rejecting the record and telling OCS to send a new one."
| |
| − | },
| |
| − | {
| |
| − | "option": "outbound.direct-push-preview.no-record-timeout",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:outbound-direct-push-preview-no-record-timeout",
| |
| − | "published": false,
| |
| − | "description": "Specifies the duration, in seconds, for which Workspace, after having sent a Preview Mode Start request, waits for OCS to send a Direct Push Preview record before displaying a toast to the agent informing them that there are no more records in the current campaign."
| |
| − | },
| |
| − | {
| |
| − | "option": "outbound.push-preview-mode",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:outbound-push-preview-mode",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Outbound Push Preview camapigns are running in regular or direct mode. In direct mode, OCS communicates directly with Workspace instead of utilizing Interaction Server to handle interactions. This means that there is no automatic agent state control."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.lookup.auto-assign-mode",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-lookup-auto-assign-mode",
| |
| − | "published": false,
| |
| − | "description": "Specifies the contact assignment policy when Contact Lookup is enabled. If set to false and there are multiple matched contacts for an interaction, they are listed as suggested contacts. If set to true, the first contact will be assigned automatically irrespective of the number of matched contacts. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.ucs-interaction.voice.unanswered.enable-create",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-ucs-interaction-voice-unanswered-enable-create",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether a call history is created in UCS for outgoing calls that are not answered by a contact. If this option is set to true, unanswered calls are added to the UCS database and are viewable in the My History, Contact Directory, Interaction History, and Contact History tabs. This option can be overridden by a routing strategy, as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.monitor-dashboard.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-monitor-dashboard-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables the Contact Center Statistics dashboard tab."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.disposition.use-attached-data",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-disposition-use-attached-data",
| |
| − | "published": false,
| |
| − | "description": "Specifies that attached data can be added to the interaction in UserEvent. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.notif.cometd.service-availability-delay",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-notif-cometd-service-availability-delay",
| |
| − | "published": false,
| |
| − | "description": "Specifies the delay in milliseconds before triggering the CometD 'unavailability' ('Connection lost, reconnecting') message toast. In case a CometD 'availability' event is received before this delay, 'unavailability' message toast is canceled."
| |
| − | },
| |
| − | {
| |
| − | "option": "security.inactivity-timeout",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:security-inactivity-timeout",
| |
| − | "published": false,
| |
| − | "description": "Specifies the amount of time, in minutes, of agent inactivity (no mouse or keyboard usage) that triggers the application to log out. If the agent has been inactive longer than the number of minutes that are specified by this inactivity timeout, the agent session is ended. A value of 0 disables this inactivity timeout."
| |
| − | },
| |
| − | {
| |
| − | "option": "security.login.inactivity-timeout",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:security-login-inactivity-timeout",
| |
| − | "published": false,
| |
| − | "description": "Specifies the amount of time, in seconds, of agent inactivity (no mouse or keyboard usage) that triggers the application to log out for the second step of the login (place selection, queue selection, language selection, etc.). If the agent has been inactive longer than the number of seconds that are specified by this inactivity timeout, the agent session is ended. A value of 0 disables this inactivity timeout."
| |
| − | },
| |
| − | {
| |
| − | "option": "security.login.inactivity-alert-dialog-before-timeout",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:security-login-inactivity-alert-dialog-before-timeout",
| |
| − | "published": false,
| |
| − | "description": "Specifies when Workspace displays an alert dialog to warn the agent of the upcoming inactivity timeout for the second step of the login (place selection, queue selection, language selection, etc.). The value of this option, in seconds, tells Workspace how soon to display the alert before the timeout occurs. You must set this option to a value less than the value of security.login.inactivity-timeout."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.NavigationBarRegion.activate-order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-NavigationBarRegion-activate-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies in precedence order the view selected by default in the Navigation Bar Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.NavigationBarRegion.order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-NavigationBarRegion-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies the order (left to right, top to bottom) in which the views are displayed in the Navigation Bar Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.ContactRegion.order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-ContactRegion-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies the order (left to right, top to bottom) in which the views are displayed in the Contact Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.ContactRegion.activate-order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-ContactRegion-activate-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies, in order of precedence, the view selected by default in the Contact region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.HistoryInteractionDetailsRegion.order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-HistoryInteractionDetailsRegion-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies the order (left to right, top to bottom) in which the views are displayed in the History Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.HistoryInteractionDetailsRegion.activate-order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-HistoryInteractionDetailsRegion-activate-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies, in order of precedence, the view selected by default in the History Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.WorkbinInteractionDetailsRegion.order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-WorkbinInteractionDetailsRegion-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies the order (left to right, top to bottom) in which the views are displayed in the Workbin Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.WorkbinInteractionDetailsRegion.activate-order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-WorkbinInteractionDetailsRegion-activate-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies in precedence order the view selected by default in the Workbin Interaction Details Region (Default view is the first configured view, if visible; else it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used except where an item order is specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.InteractionDetailsRegion.order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-InteractionDetailsRegion-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies the order (left to right, top to bottom) in which the views are displayed in the Interaction Details Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.InteractionDetailsRegion.activate-order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-InteractionDetailsRegion-activate-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies, in order of precedence, the view selected by default in the Interaction Details Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on). If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "expression.outbound-campaign-phone-number",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:expression-outbound-campaign-phone-number",
| |
| − | "published": false,
| |
| − | "description": "Specifies the regular expression to validate a phone number in the 'New Phone Number' dialog to dial an Outbound Preview Record on a new phone number. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.email.embedded-images.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-email-embedded-images-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to view embedded images in email interactions."
| |
| − | },
| |
| − | {
| |
| − | "option": "outbound.agent-preview-mode",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:outbound-agent-preview-mode",
| |
| − | "published": false,
| |
| − | "description": "Specifies if Workspace sends PreviewDialingModeStart and PreviewDialingModeStop events to OCS for every campaign running in Preview mode."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.outbound.push-preview.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-outbound-push-preview-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables access to the Push Preview Outbound Campaign functions."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.outbound.can-dial-on-new-number",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-outbound-can-dial-on-new-number",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to dial an outbound contact on a new number, resulting in a new record added to the chain. Depends on 'Outbound - Can Use' and 'Can Dial Alternative Chained Record'."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.routing-point-presence-metrics",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-routing-point-presence-metrics",
| |
| − | "published": false,
| |
| − | "description": "Specifies a list of routing point presence sections. Each of these sections contains a valid statistic name related to the routing point, the text to be displayed in Team Communicator, a warning level value, an error level value, and a list of object ids that apply to this presence statistic."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.chat.can-click-to-dial",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-chat-can-click-to-dial",
| |
| − | "published": false,
| |
| − | "description": "Enables the agent to use the Click to Dial feature in chat based on the expression.identify.phone-number option to detect phone numbers."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.chat.can-click-to-email",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-chat-can-click-to-email",
| |
| − | "published": false,
| |
| − | "description": "Enables the agent to use the Click to Email feature in chat based on the expression.identify.email-address option to detect email addresses."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.email.can-click-to-dial",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-email-can-click-to-dial",
| |
| − | "published": false,
| |
| − | "description": "Enables the agent to use the Click to Dial feature in email based on the expression.identify.phone-number option to detect phone numbers."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.outbound.direct-push-preview.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-outbound-direct-push-preview-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables access to the Direct Push Preview Outbound Campaign functions."
| |
| − | },
| |
| − | {
| |
| − | "option": "<media-type>.auto-answer.timer",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:-media-type-zauto-answer-timer",
| |
| − | "published": false,
| |
| − | "description": "Specifies the time, in seconds, after which the inbound interaction of the specified type is automatically answered. A value of 0 means call is auto-ansewered immediately. For outbound push-preview interactions, use the 'outbound.push-preview.auto-answer.timer' instead. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "<media-type>.auto-answer.enable-reject",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:-media-type-zauto-answer-enable-reject",
| |
| − | "published": false,
| |
| − | "description": "When the option '<media-type>.auto-answer' with matching media type is set to true and '<media-type>.auto-answer.timer' is greater than 0, this option specifies whether the 'Reject' button is enabled when the corresponding privilige is granted. For outbound push-preview interactions, use the 'outbound.push-preview.auto-answer.enable-reject' option. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.user-data.send-only-updated-data-on-complete",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-user-data-send-only-updated-data-on-complete",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether only the updated user data is sent for reporting purposes when a call is completed. Otherwise, all the user data is sent when a call is completed."
| |
| − | },
| |
| − | {
| |
| − | "option": "standard-response.shortcuts.<keyword>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:standard-response-shortcuts-zkeyword-",
| |
| − | "published": false,
| |
| − | "description": "Specifies the 'keyword' for a shortcut where the name of the option represents the keyword to be entered by agents to use the shortcut. For example: 'standard-response.shortcuts.JulySale'. Specify the path to the Response that is defined in Knowledge Manager as the value for this option. For example '2021Specials\\JulySale'."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.standard-response.shortcuts.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-standard-response-shortcuts-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to use shortcuts to insert Standard Responses."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.standard-response.shortcuts.can-filter",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-standard-response-shortcuts-can-filter",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to filter Standard Responses in the Standard Responses tree view to show only those with shortcuts."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.standard-response.favorites.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-standard-response-favorites-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to use favorites for Standard Responses."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.enable-force-delete-contact",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-enable-force-delete-contact",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether an agent is allowed to delete a contact even if the contact has one or more in-progress interactions."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.contact.can-resend.email.from-history",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-resend-email-from-history",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to re-send an email from the interaction history. Depends on 'Contact - Can Use'."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.security.can-change-password",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-security-can-change-password",
| |
| − | "published": false,
| |
| − | "description": "Enables an agent to change their own password by using a menu action."
| |
| − | },
| |
| − | {
| |
| − | "option": "editor.SRL.shortcuts.prefix",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:editor-SRL-shortcuts-prefix",
| |
| − | "published": false,
| |
| − | "description": "Specifies the prefix, such as '#', that identifies that a keyword is a shortcut for a Standard Response."
| |
| − | },
| |
| − | {
| |
| − | "option": "statistic-name",
| |
| − | "page": "Options:Genesys_Web_Services:routing-point-presence:statistic-name",
| |
| − | "published": false,
| |
| − | "description": "The name of the statistic used to evaluate the presence for Routing Points."
| |
| − | },
| |
| − | {
| |
| − | "option": "statistic-text",
| |
| − | "page": "Options:Genesys_Web_Services:routing-point-presence:statistic-text",
| |
| − | "published": false,
| |
| − | "description": "Specifies the formatting to be used to display the Stat Server metric used for the presence of the displayed object. If no valid format is found in the option, the display format of the Stat Server metric is set automatically to TimeFormat if a time metric is recognized, or Percentage if a percentage is recognized. If a number metric is recognized or if the type of metric is not recognized, then a raw number format is used."
| |
| − | },
| |
| − | {
| |
| − | "option": "warning-level",
| |
| − | "page": "Options:Genesys_Web_Services:routing-point-presence:warning-level",
| |
| − | "published": false,
| |
| − | "description": "The value at which a statistic is considered to be at the warning level."
| |
| − | },
| |
| − | {
| |
| − | "option": "error-level",
| |
| − | "page": "Options:Genesys_Web_Services:routing-point-presence:error-level",
| |
| − | "published": false,
| |
| − | "description": "The value at which a statistic is considered to be at the error level."
| |
| − | },
| |
| − | {
| |
| − | "option": "object-ids",
| |
| − | "page": "Options:Genesys_Web_Services:routing-point-presence:object-ids",
| |
| − | "published": false,
| |
| − | "description": "A comma separated list of DN identifiers that represent Routing Point objects presented in Team Communicator for which this presence metric is applicable. Object identifier format is: <DN Number>@<Switch Name> This key is optional. If it is absent from the section, the presence metric applies to all Routing Point objects that don't have explicit presence metric assignment."
| |
| − | },
| |
| − | {
| |
| − | "option": "associated-object-ids",
| |
| − | "page": "Options:Genesys_Web_Services:routing-point-presence:associated-object-ids",
| |
| − | "published": false,
| |
| − | "description": "A comma separated list of object identifiers that represent the objects that store the statistic requested from Stat Server that is displayed as the 'presence metric' of the object displayed in Team Communicator. The type of those objects must match the type specified by the value of the associated-statistic-type option. If multiple values are specified by the value of the object-ids option, this option must contain the same number to associate the first object of object-ids with the first object of associated-object-ids, the second object of the object-ids with the second object of associated-object-ids and so on. This option is applicable only if associated-statistic-type is also set."
| |
| − | },
| |
| − | {
| |
| − | "option": "associated-object-type",
| |
| − | "page": "Options:Genesys_Web_Services:routing-point-presence:associated-object-type",
| |
| − | "published": false,
| |
| − | "description": "Specifies the statistic type (from Stat Server reference) that is requested to display the presence metric when this metric is not calculated directly on the object displayed in Team Communicator, but on the objects referenced in option associated-object-ids."
| |
| − | },
| |
| − | {
| |
| − | "option": "login.prompt-place",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:login-prompt-place",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the agent must enter his place in the login window. When this option is set to true, a new page is displayed during the login phase to specify a place. Enabling this option disables login.voice.prompt-dn-less-phone-number."
| |
| − | },
| |
| − | {
| |
| − | "option": "outbound.dispositions-allowing-treatment-on-reschedule",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:outbound-dispositions-allowing-treatment-on-reschedule",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of disposition codes that, if at least one is selected by an agent when handling and Outbound call, causes the treatment specified by the outbound-treatment-mode option to be sent to OCS when the interaction is marked Done after it is rescheduled. This option can be overridden by a routing strategy as described in Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.enable-lazy-loading",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-enable-lazy-loading",
| |
| − | "published": false,
| |
| − | "description": "For Internet Explorer 11 environments, if Team Communicator is slow to load due to a large number of search results, including Favorites and Recents, you can use this option to enable Lazy (asynchronous) loading to load only those results that are currently visible in the scrolling list."
| |
| − | },
| |
| − | {
| |
| − | "option": "permissions.agent-group.exclude",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:permissions-agent-group-exclude",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of agent groups to be excluded from searches and statistics. This option is overridden by the permissions.agent-group.restrict option."
| |
| − | },
| |
| − | {
| |
| − | "option": "permissions.agent-group.restrict",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:permissions-agent-group-restrict",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of agent groups that are returned for searches and statistics. Overrides the permissions.agent-group.exclude option."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.create-contact.check-duplicate",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-create-contact-check-duplicate",
| |
| − | "published": false,
| |
| − | "description": "If an agent tries to create a contact that potentially matches one or more in the contact database, Workspace displays the list of potential matches, then allows an agent to either create the new contact or select an existing contact instead. Use the following options to control what UCS attributes are searched to determine whether a new contact is a potential duplicate. These options can be configured individually or together to allow \\\"AND\\\" and \\\"OR\\\" searches.<br> *contact.potential-match.search-query.and-clause\n* contact.potential-match.search-query.or-clause<br>This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.potential-match.search-query.and-clause",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-potential-match-search-query-and-clause",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of contact attributes, each of which will be added as an AND clause in the search query to retrieve potential duplicate contacts from UCS during contact creation in Workspace."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.potential-match.search-query.or-clause",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-potential-match-search-query-or-clause",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of contact attributes, each of which will be added as an OR clause in the search query to retrieve potential duplicate contacts from UCS during contact creation in Workspace."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.all-interactions-displayed-columns",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-all-interactions-displayed-columns",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of interaction attributes that are displayed in the result list of the Interaction Search view."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.myhistory-quick-search-attributes",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-myhistory-quick-search-attributes",
| |
| − | "published": false,
| |
| − | "description": "Specifies the interaction attributes that are used to search interactions in the quick search mode of the My History view. These attributes must be text attributes. You can use custom interaction attibutes. For more information, see 'Making an Attribute Searchable from the Desktop' in the PureEngage Digital Administrator's Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.history-quick-search-attributes",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-history-quick-search-attributes",
| |
| − | "published": false,
| |
| − | "description": "Specifies the interaction attributes that are used to search interactions in the quick search mode of the Contact History view. These attributes should be text attributes. You can use custom interaction attributes. For more information, see 'Making an Attribute Searchable from the Desktop' in the PureEngage Digital Administrator's Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.contact.can-use-interaction-workflow-state",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-use-interaction-workflow-state",
| |
| − | "published": false,
| |
| − | "description": "When viewing digital interactions in the Contact History view, agents can see the exact status of an interaction while it is being processed. Depends on 'Contact - Can Use'."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.sipendpoint.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-sipendpoint-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables the usage of Genesys Softphone. Depends on 'Voice - Can Use Voice Channel'."
| |
| − | },
| |
| − | {
| |
| − | "option": "attachment.restrict-to-file-types",
| |
| − | "page": "Options:Genesys_Web_Services:workspace-service:attachment-restrict-to-file-types",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of file extensions that represent file types that are allowed to be used as attachments. The request is rejected if extension of file is not part of restricted types. This option cannot be overridden and must be set in the WS_Cluster application."
| |
| − | },
| |
| − | {
| |
| − | "option": "attachment.<media-type>.restrict-to-file-types",
| |
| − | "page": "Options:Genesys_Web_Services:workspace-service:attachment-zmedia-type-zrestrict-to-file-types",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of file extensions that represent file types that are allowed to be used as attachments for a specific media. The request is rejected if extension of file is not part of restricted types. This option cannot be overridden and must be set in the WS_Cluster application."
| |
| − | },
| |
| − | {
| |
| − | "option": "sipendpoint.enable-webrtc-auth",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:sipendpoint-enable-webrtc-auth",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the Softphone authenticates using the OAuth 2 protocol."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.notif.cometd.service-availability.show-on-user-action",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-notif-cometd-service-availability-show-on-user-action",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether a notification is displayed when an agent action involves a call to the back-end during the CometD disconnection period. This option is independent from 'system.notif.cometd.service-availability-delay'."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.notif.open-media.service-availability-delay",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-notif-open-media-service-availability-delay",
| |
| − | "published": false,
| |
| − | "description": "Specifies the delay, in milliseconds, before triggering the OpenMedia (Interaction Server) unavailability notification to an agent. If an OpenMedia availability is received before the delay, unavailability notification is cancelled."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.notif.open-media.service-availability.show-on-user-action",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-notif-open-media-service-availability-show-on-user-action",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether a notification is displayed when an agent action involves a call to the back-end during the OpenMedia (Interaction Server) disconnection period. This option is independent from 'system.notif.open-media.service-availability-delay'."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.notif.contact.service-availability-delay",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-notif-contact-service-availability-delay",
| |
| − | "published": false,
| |
| − | "description": "Specifies the delay, in milliseconds, before triggering the UCS (Contact Server) unavailability notification to an agent. If a UCS availability is received before the delay, unavailability notification is cancelled."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.notif.contact.service-availability.show-on-user-action",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-notif-contact-service-availability-show-on-user-action",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether a notification is displayed when an agent action involves a call to the back-end during the Contact (UCS) disconnection period. This option is independent from 'system.notif.contact.service-availability-delay'."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.notif.statistic.service-availability-delay",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-notif-statistic-service-availability-delay",
| |
| − | "published": false,
| |
| − | "description": "Specifies the delay, in milliseconds, before triggering the Statistic Server unavailability notification to an agent. If a Statistic server availability is received before the delay, unavailability notification is cancelled."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.notif.statistic.service-availability.show-on-user-action",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-notif-statistic-service-availability-show-on-user-action",
| |
| − | "published": false,
| |
| − | "description": "Specifies if a notification is displayed when an agent action involves a call to the back-end during the Statistic server disconnection period. This option is independent from 'system.notif.statistic.service-availability-delay'."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.notif.voice.service-availability-delay",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-notif-voice-service-availability-delay",
| |
| − | "published": false,
| |
| − | "description": "Specifies the delay, in milliseconds, before triggering the Voice unavailability notification to an agent. If a Voice availability is received before the delay, unavailability notification is cancelled."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.notif.voice.service-availability.show-on-user-action",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-notif-voice-service-availability-show-on-user-action",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether a notification is displayed when an agent action involves a call to the back-end during the Voice server disconnection period. This option is independent from 'system.notif.voice.service-availability-delay'."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.email.can-insert-link",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-email-can-insert-link",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to insert links in outgoing email interactions."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.outbound.record-information.can-view",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-outbound-record-information-can-view",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to view the Record Information area in an Outbound Record."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.outbound.record-information.can-update",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-outbound-record-information-can-update",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to edit or update fields in the Record Information area of an Outbound Record that are configured as editable. If this privilege is present, then the value of the privilege.outbound.record-information.can-view privilege is implicitly considered to be set to true."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.dial-plan.types-enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-dial-plan-types-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of targets to which the dial plan is applied. Valid targets include Agent, RoutingPoint, Contact, and TypeDestination objects."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.dial-plan-can-set-intercommunication-options",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-dial-plan-can-set-intercommunication-options",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether dial plan rules are extended to configure routing points, caller id business attributes, and anonymous caller id configurations specific to the dialed number."
| |
| − | },
| |
| − | {
| |
| − | "option": "standard-response.suggested-responses.min-relevance",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:standard-response-suggested-responses-min-relevance",
| |
| − | "published": false,
| |
| − | "description": "Specifies the minimum level of relevance to filter the display of suggested responses in the Responses view. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "standard-response.suggested-categories.max-number",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:standard-response-suggested-categories-max-number",
| |
| − | "published": false,
| |
| − | "description": "Specifies the maximum number of suggested response categories displayed in the Responses view. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.standard-response.suggested-response.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-standard-response-suggested-response-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables an agent to use suggested responses in the Responses view. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.lookup.voice.intercommunication.use-dialed-phone-number",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-lookup-voice-intercommunication-use-dialed-phone-number",
| |
| − | "published": false,
| |
| − | "description": "If contact lookup is enabled, and intercommunication is configured, this option specifies that contact lookup is performed on the phone number typed by an agent for an outgoing call to Routing Point."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.history-displayed-columns-conversations",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-history-displayed-columns-conversations",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of interaction fields that are displayed in the Contact History view in the conversation (thread) mode."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.myhistory-displayed-columns-conversations",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-myhistory-displayed-columns-conversations",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of interaction fields that are displayed in the My History view in the conversation (thread) mode."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.contact.can-open.from-queue",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-open-from-queue",
| |
| − | "published": false,
| |
| − | "description": "From the History, enables agents to open interactions that are in the In-Progress state and are in a queue. Depends on 'Contact - Can Use', 'Contact - Can Open from History' and 'Contact - Can use interaction workfow state'."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.contact.can-open.from-other-personal-workbins",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-open-from-other-personal-workbins",
| |
| − | "published": false,
| |
| − | "description": "From the History, enables agents to open interactions that are in the In-Progress state and are in the Workbin of another agent. Depends on 'Contact - Can Use', 'Contact - Can Open from History' and 'Contact - Can use interaction workfow state'."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.contact.can-use-conversations",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-use-conversations",
| |
| − | "published": false,
| |
| − | "description": "Enables agent to toggle the interaction display format from flat view to the threaded conversations view."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.history-default-view-conversations",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-history-default-view-conversations",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the My History and Contact History are displayed in conversation (thread) mode or Normal (flat) mode, by default."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamlead.monitoring-current-call-timeout",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamlead-monitoring-current-call-timeout",
| |
| − | "published": false,
| |
| − | "description": "In scenarios where a contact has opted out of call monitoring, use this option to specify the duration before monitoring and coaching of the current call is considered failed due to time out. To disable timeout, specify a value less than 5."
| |
| − | },
| |
| − | {
| |
| − | "option": "sipendpoint.register-max-attempts",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:sipendpoint-register-max-attempts",
| |
| − | "published": false,
| |
| − | "description": "Specifies the number of checks after a registration request is made that Workspace makes while waiting for Genesys Softphone to become active."
| |
| − | },
| |
| − | {
| |
| − | "option": "sipendpoint.register-interval",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:sipendpoint-register-interval",
| |
| − | "published": false,
| |
| − | "description": "Specifies the interval, in milliseconds, that Workspace waits between each check for the successful registration to Genesys Softphone. The number of attempted checks is specified by the sipendpoint.register-max-attempts option."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.voice.alert-prevent-recording.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-voice-alert-prevent-recording-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to be alerted if the current call is not being recorded."
| |
| − | },
| |
| − | {
| |
| − | "option": "security.web-content.sandbox-rights.default-authorizations",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:security-web-content-sandbox-rights-default-authorizations",
| |
| − | "published": false,
| |
| − | "description": "Specifies the default sandbox rights authorization options that are set up to embedded Web Application in INTERNAL, BACKGROUND or HIDDEN mode (based on iframes), in order to remove restrictions and enable features."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.feedback.log-size",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-feedback-log-size",
| |
| − | "published": false,
| |
| − | "description": "Specifies the number of characters from the last Log to send with the feedback."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.feedback.auto.log-size",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-feedback-auto-log-size",
| |
| − | "published": false,
| |
| − | "description": "Specifies the number of characters from the last log to send with the automatic feedback."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.feedback.auto.publish-interval",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-feedback-auto-publish-interval",
| |
| − | "published": false,
| |
| − | "description": "Specifies the duration, in seconds, between auto feedback submission. If the value is less than 30s, this feature will not be activated"
| |
| − | },
| |
| − | {
| |
| − | "option": "system.feedback.auto.publish-retry",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-feedback-auto-publish-retry",
| |
| − | "published": false,
| |
| − | "description": "Specifies the count, in numbers, to retry auto feedback submission. If the publish failed to post."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.suggested-contacts.max-limit",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-suggested-contacts-max-limit",
| |
| − | "published": false,
| |
| − | "description": "Specifies the maximum number of suggested contacts to be displayed"
| |
| − | },
| |
| − | {
| |
| − | "option": "workbin.bulk-operation.nb-interactions-perf-impact",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:workbin-bulk-operation-nb-interactions-perf-impact",
| |
| − | "published": false,
| |
| − | "description": "Specifies the number of interactions before which a bulk operation will impact performance."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction-bar.quick-access-modes.<media-type>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-bar-quick-access-modes-zmedia-type-",
| |
| − | "published": false,
| |
| − | "description": "Use this option as a template to specify the list of modes available to present interactions of the given media type. The available modes are: \n* Pinned: the interaction view occupies the full available size, shared with Supporting Views like Contact and Responses.\n* Floating: the interaction view is presented in a floating window that is painted above any other kind of content and that fits the visual material to display. This view cannot display content displayed on the right part, such as Contact Profile or Responses. <br>When more than one mode is specified, by default the first mode in the configured list is used. The end user can switch from one mode to the other using a dedicated control. When it is defined for a media type, this option overwrites the definition of the generic option interaction-bar.quick-access-modes."
| |
| − | },
| |
| − | {
| |
| − | "option": "email.insert-url.max-records",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:email-insert-url-max-records",
| |
| − | "published": false,
| |
| − | "description": "Specifies the maximum number of modified URLs in the menu in the Insert Link and Edit Link dialog boxes."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.dial-plan-rule-<rule-name>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-dial-plan-rule-zrule-name-",
| |
| − | "published": false,
| |
| − | "description": "Specifies the rules that are used to transform destination numbers into the requested format before being dialed. Also overrides for Routing Points, caller id business attribute and enabling of anonymous caller id can be set as parameters. For details, refer to https://docs.genesys.com/Options:Genesys_Web_Services:interaction-workspace:voice-dial-plan-rule-zrule-name-"
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.voicemail.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-voicemail-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to use the voicemail functionality. This privilege is required to control and monitor voicemail boxes."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.voicemail.can-use-empty-shared-mailbox",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-voicemail-can-use-empty-shared-mailbox",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to dial both their personal and group voice mailboxes whether they have a message waiting or not."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.lookup.<media-type>.auto-assign-mode",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-lookup-zmedia-type-zauto-assign-mode",
| |
| − | "published": false,
| |
| − | "description": "Specifies the contact assignment policy when Contact Lookup is enabled for the specified media type. If set to false and there are multiple matched contacts for an interaction, they are listed as suggested contacts. If set to true, the first contact will be assigned automatically irrespective of number of matched contacts.This option overrides contact.lookup.auto-assign-mode for the specified media type. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.lookup.<media-type>.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-lookup-zmedia-type-zenable",
| |
| − | "published": false,
| |
| − | "description": "Specifies that the Workspace features that rely on Universal Contact Server (UCS) for contact lookup when an interaction of the given media type is presented to the Agent are activated. This option can be overridden by a routing strategy as described in the Configuration Guide. Note: This option overwrites the contact.lookup.enable option. It is not taken into account when the attached data IdentifyCreateContact is set in the interaction. Use the voice-campaign media-type to define the lookup behavior in the context of outbound campaign interactions."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.lookup.<media-type>.enable-create-contact",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-lookup-zmedia-type-zenable-create-contact",
| |
| − | "published": false,
| |
| − | "description": "When contact lookup is enabled in the context of the current interaction, this option specifies that the Universal Contact Server (UCS) creates a contact if the initial search cannot find any existing contact. This option can be overridden by a routing strategy as described in the Configuration Guide. Note: This option overwrites the contact.lookup.enable-create-contact option. It is not taken into account when the attached data 'IdentifyCreateContact is set in the interaction. Use the voice-campaign media-type to define the lookup and create behavior in the context of outbound campaign interactions."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.lookup.voice.use-formatted-number",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-lookup-voice-use-formatted-number",
| |
| − | "published": false,
| |
| − | "description": "Specifies that the phone number of an inbound voice interaction is subject to processing by the expression.phone-number.supported-characters option prior to contact lookup. This option depends on the option contact.lookup.enable-create-contact. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "disaster-recovery.enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:disaster-recovery-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Business Continuity (Disaster Recovery) functionality is activated for SIP Server and Genesys Web Services."
| |
| − | },
| |
| − | {
| |
| − | "option": "disaster-recovery.authentication-mode",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:disaster-recovery-authentication-mode",
| |
| − | "published": false,
| |
| − | "description": "Specifies which authentication mode is used when trying to authenticate with another site (INTERNAL iframe, EXTERNAL popup or REDIRECT refresh on backup-site)."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.group-recovered-interactions.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-group-recovered-interactions-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the recovered interactions are grouped at the start of the session."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.group-recovered-interactions.activate-threshold",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-group-recovered-interactions-activate-threshold",
| |
| − | "published": false,
| |
| − | "description": "When the option 'interaction.group-recovered-interactions.enable' is true, specifies the threshold to start grouping all the recovered interactions."
| |
| − | },
| |
| − | {
| |
| − | "option": "login.voice.dn-less-phone-number.sample",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:login-voice-dn-less-phone-number-sample",
| |
| − | "published": false,
| |
| − | "description": "Specifies a sample of a DN-less phone number to be displayed in the second step of the login procedure."
| |
| − | },
| |
| − | {
| |
| − | "option": "login.list-available-locales",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:login-list-available-locales",
| |
| − | "published": false,
| |
| − | "description": "Specifies the language that the agent can select at login time.<BR>Either, set this option empty to prevent the agent from selecting the language or set this option to $All$ to get all the languages available, or set this option to a list of languages (possible values are Brazilian (pt-BR), French (fr-FR), French Canadian (fr-CA), German (de-DE), Japanese (ja), Spanish (es), Korean (ko), Italian (it), Dutch (nl), Polish (pl), Simplified Chinese (zh-CN) and Traditional Chinese (zh-CHT)). English is the default language, and is always available."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.voice.apply-exclude-to-favorites",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-voice-apply-exclude-to-favorites",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether to apply exclude options to all targets, including favorites."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.permissions.agent.restrict-to-agent-groups",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-permissions-agent-restrict-to-agent-groups",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of agent groups or virtual agent groups used to restrict agents returned in a Team Communicator search. Agents who belong to at least one of these agent groups are included in the list."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.permissions.agent.exclude-from-agent-groups",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-permissions-agent-exclude-from-agent-groups",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of agent groups or virtual agent groups used to exclude agents returned in a Team Communicator search. Agents who belong to at least one of these agent groups are excluded from the list. Note: This overrides the teamcommunicator.permissions.agent.restrict-to-agent-groups filter where there is overlap. For example, if an agent belongs to groups A and B, and the exclude filter specifies B while the include filter specifies A, the agent is excluded from the returned list."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.one-step-transfer-with-consultation.enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-one-step-transfer-with-consultation-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether agents can make a one-step transfer of a call when there is an active consultation on the call. When the value of this option is set to false, the one-step transfer button is not displayed and agents cannot perform a one-step transfer operation when there is an active consultation."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.one-step-conference-with-consultation.enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-one-step-conference-with-consultation-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether agents can make a one-step conference of a call when there is an active consultation on the call. When the value of this option is set to false, the one-step conference button is not displayed and agents cannot perform a one-step conference operation when there is an active consultation."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.phone-number-validation.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-phone-number-validation-enable",
| |
| − | "published": false,
| |
| − | "description": " In environments using UCSX server, this option specifies whether phone numbers are validated on the client side when contact records are created or updated."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.tooltip.show-on-focus",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-tooltip-show-on-focus",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the tooltip is displayed automatically when the related component has the focus. This option is forced to false if the value of the accessibility.visual-impairment-profile option is true."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.tooltip.hide-on-click",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-tooltip-hide-on-click",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether a custom tooltip is hidden when a target element is clicked. This option is forced to false if the value of the accessibility.visual-impairment-profile option is true."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.tooltip.is-hoverable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-tooltip-is-hoverable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the tooltip is displayed when the mouse pointer is hovered above the tooltip/tooltip body. This option is forced to false if the value of the accessibility.visual-impairment-profile option is true."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.disaster-recovery.timeout",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-disaster-recovery-timeout",
| |
| − | "published": false,
| |
| − | "description": "Specifies the duration, in seconds, for which Workspace waits for the Voice Channel to be back in service before triggering the Disaster Recovery process during and active session."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.multi-tabs-defense.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-multi-tabs-defense-enable",
| |
| − | "published": false,
| |
| − | "description": "Enables the defense for Multi-Tabs use-cases."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.reject-route",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-reject-route",
| |
| − | "published": false,
| |
| − | "description": "Workspace enables the Reject voice call operation in SIP Server environments that use multi-site routing. The reject route mechanism has been extended to accommodate different types of 'reject' implementations, depending on the context. Use this option to enable the reject route mechanism by specifying a string as a key to be used at run-time to retrieve the behavior description from the interaction user data. It is the responsibility of the administrator to define the multi-site reject criteria. The reject route is specified in the interaction user data in the following format: <reject-method>:<dn>@<switch>. When reject-method is specified, ensure that the following characters are also specified: :, @, and the switch field. The following are possible values for the reject-method attribute:<br><br>sst: Reject applies the following action: SingleStepTransfer(OtherDN=<dn>,Location=<switch>).<br>release: Reject applies the following action: releaseCall. This value must be applied when the value of the TServer/divert-on-ringing SIP Server configuration option is set to false.<br>redirect: Reject applies the following action: redirectCall<br><br>Warning: If the value of dn@switch corresponds to the same routing point as the one that is handling the call that is being delivered to the agent, the action will succeed only if the value of the TServer/divert-on-ringing SIP Server configuration option is set to true."
| |
| − | },
| |
| − | {
| |
| − | "option": "voicemail.voicemail-service.request-interval",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voicemail-voicemail-service-request-interval",
| |
| − | "published": false,
| |
| − | "description": "Specifies the frequency, in seconds, with which to query the voicemail service for voicemail MWI."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.history.quick-search.max-input-length",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-history-quick-search-max-input-length",
| |
| − | "published": false,
| |
| − | "description": "Specifies the maximum number of words that can be used to make a quick search of interaction in My History, Contact History and Interaction Search"
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.contact.can-open.<media-type>.from-universal-queue",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-open-zmedia-type-zfrom-universal-queue",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to open in-progress emails and workitems of the corresponding media type from the Universal Queue. Depends on 'Contact - Can Use', 'Contact - Can Open from History' and 'Contact - Can use interaction workfow state'."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.contact.can-re-open.<media-type>.from-universal-queue",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-re-open-zmedia-type-zfrom-universal-queue",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to re-open completed emails and workitems of the corresponding media type from the Universal Queue. Depends on 'Contact - Can Use' and 'Contact - Can use interaction workfow state'."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.disconnected.browser-notif.events",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-disconnected-browser-notif-events",
| |
| − | "published": false,
| |
| − | "description": "Specifies which connection failure and connection recovery states should display a browser notification."
| |
| − | },
| |
| − | {
| |
| − | "option": "<media-type>.ringing-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:-media-type-zringing-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the path of the sound file that is played when the interaction is ringing. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1.The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.agent-state-change-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-agent-state-change-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the agent state change sound-configuration string. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1.The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.interaction-state-change-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-interaction-state-change-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the interaction state change sound-configuration string. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1.The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.supervision-state-change-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-supervision-state-change-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the supervision state change sound-configuration string. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1.The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.warning-message-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-warning-message-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the warning message sound-configuration string. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.dialog-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-dialog-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the dialog sound-configuration string. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1.The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.dialog-error-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-dialog-error-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the error alert sound-configuration string. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1.The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.outbound-campaign-state-change-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-outbound-campaign-state-change-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the outbound campaign state change sound-configuration string. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.voicemail-message-change-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-voicemail-message-change-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the Voice Mail counter change sound-configuration string for new or old messages. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "outbound-callback.ringing-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:outbound-callback-ringing-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the outbound callback ringing sound configuration string of a scheduled callback pushed to the agent as a preview. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "chat.new-message-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:chat-new-message-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the path of the sound file Workspace plays when a new chat message arrives. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "chat.ringing-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:chat-ringing-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the path of the sound file Workspace plays when a chat interaction is ringing. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "email.ringing-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:email-ringing-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the path of the sound file Workspace plays when an email interaction is ringing. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.ringing-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-ringing-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the path of the sound file Workspace plays when a voice interaction is ringing. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.sip-preview.ringing-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-sip-preview-ringing-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the path of the sound file that is played when the SIP Preview is ringing. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.dialing-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-dialing-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the voice channel dialing sound-configuration string. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1. The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.reject-route.default-method",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-reject-route-default-method",
| |
| − | "published": false,
| |
| − | "description": "Specifies the default operation for a rejected voice call for environments where the mechanism specified by the interaction.reject-route option is not used for routing. This option supports the SIP Server Hunt Groups reject route mechanism. Refer to the SIP Server Deployment Guide. Specify one of the following values:\n* redirect - Reject applies the following action: redirectCall\n* release - Reject applies the following action: releaseCall. This value must be applied when the value of the TServer/divert-on-ringing SIP Server configuration option is set to false or for calls distributed from a Hunt Group."
| |
| − | },
| |
| − | {
| |
| − | "option": "service-client-api.toast.width",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:service-client-api-toast-width",
| |
| − | "published": false,
| |
| − | "description": "Specifies a custom toast width in pixel for the API system.popupToast()"
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.voice.routing-based-targets",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-voice-routing-based-targets",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of targets that are contacted through the routing based mechanism for the requests that are defined by the intercommunication.voice.routing-based-actions option. Note: The targets AgentGroup and Skill are always addressed through routing; therefore, they are not affected by this option."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.voice.single-step-conference-enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-voice-single-step-conference-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of targets enabled in Team Communication for a single step conference."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.voice.single-step-transfer-enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-voice-single-step-transfer-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of targets enabled in Team Communication for a single step transfer."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.voice.consultation-enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-voice-consultation-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of targets enabled in Team Communication for a consultation."
| |
| − | },
| |
| − | {
| |
| − | "option": "intercommunication.voice.make-call-enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:intercommunication-voice-make-call-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of targets enabled in Team Communication for making call."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.queue-presence-metrics",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-queue-presence-metrics",
| |
| − | "published": false,
| |
| − | "description": "Specifies a list of Queue presence sections. Each of these sections contains a valid statistic name related to the Queue, the text to be displayed in Team Communicator, a warning level value, an error level value, and a list of object ids that apply to this presence statistic."
| |
| − | },
| |
| − | {
| |
| − | "option": "presence.evaluate-presence",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:presence-evaluate-presence",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the presence (availability) of agents, agent groups, Routing Points and Queues (when configured) is shown in Team Communicator in the search results."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.list-filter-showing",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-list-filter-showing",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of filters that an agent can use to search for contacts and internal targets by using the team communicator. The object types are presented in the specified order."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.corporate-favorites",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-corporate-favorites",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of corporate favorites (quick dial favorites) that are configured in the Configuration Server for an Agent, Agent Group, Skill, Routing Point, Queue, Interaction Queue, or Custom Contact. See the procedure 'Creating Corporate Favorites' in the Configuration Guide for information about creating Corporate Favorite objects in the configuration layer. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.workbin.can-search-my-workbins-trees",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-workbin-can-search-my-workbins-trees",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to search for workbins in the navigation tree of the My Workbins View."
| |
| − | },
| |
| − | {
| |
| − | "option": "chat.message.max-length",
| |
| − | "page": "Options:Genesys_Web_Services:workspace-service:chat-message-max-length",
| |
| − | "published": false,
| |
| − | "description": " Specifies the maximum number of characters in the chat message. This option cannot be overridden and must be set in the WS_Cluster application."
| |
| − | },
| |
| − | {
| |
| − | "option": "accessibility.permanent-statistics-change-bell",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:accessibility-permanent-statistics-change-bell",
| |
| − | "published": false,
| |
| − | "description": "Specifies the permanent statistics change sound-configuration string. For example: 'BELL{{!}}7{{!}}0{{!}}100'. The value has four components that are separated by the pipe ('{{!}}') character.<br>1.The sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file).<br>2. A priority: the higher the integer, the higher the priority.<br>3. The duration, which can have the following values:\n* -1: play and repeat the sound until an explicit message, such as event established, causes it to stop,\n* 0: play the whole sound once,\n* an integer greater than 0: the length of time, in milliseconds, to play and repeat the sound.<br>4. The volume from 0 to 100 (100 is the default)."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.enable-agent-reservation",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-enable-agent-reservation",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Workspace should prevent an agent from manually setting the voice channel to Not Ready, Do Not Disturb, After Call Work, or Logged Off status, or from exiting the application if the agent has been marked as Reserved by the Router or any other server that can reserve an Agent for call distribution."
| |
| − | },
| |
| − | {
| |
| − | "option": "login.<media-type>.is-auto-ready",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:login-zmedia-type-zis-auto-ready",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the channel for the specified media-type (open media) is in the Ready state at login."
| |
| − | },
| |
| − | {
| |
| − | "option": "login.chat.is-auto-ready",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:login-chat-is-auto-ready",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the chat channel is in the Ready state at login. This option also applies to social media channels (Facebook, Twitter, SMS, and WhatsApp) which are handled in the Chat interaction view."
| |
| − | },
| |
| − | {
| |
| − | "option": "login.email.is-auto-ready",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:login-email-is-auto-ready",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the email channel is in the Ready state at login."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.email.can-delete-attachment-from-inbound",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-email-can-delete-attachment-from-inbound",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to delete attachments from an inbound email interaction."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.contact.can-use-related-interactions",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-use-related-interactions",
| |
| − | "published": false,
| |
| − | "description": "Enables an agent to access the Related tab in the Case Side View. The Related tab contains interactions in the same thread (conversations) as the current interaction. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.related-interactions.custom-attributes",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-related-interactions-custom-attributes",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of interaction custom attributes to be displayed in the Related tab interaction cards. Only the first two attributes are displayed. If you specify more than two attributes, the others are ignored."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.related-interactions.sort-by.attributes",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-related-interactions-sort-by-attributes",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of predefined and custom attributes by which the interactions in the Related tab may be sorted. In the Sort By menu, the attributes are displayed in the configured order. Custom attributes specified by this option must also be specified by the contact.related-interactions.custom-attribute."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.related-interactions.open.max-number",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-related-interactions-open-max-number",
| |
| − | "published": false,
| |
| − | "description": "Specifies the maximum number of related interactions that may be opened simultaneously by a single Open action."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.ucs-interaction.voice.enable-create-without-contact",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-ucs-interaction-voice-enable-create-without-contact",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether a voice interaction is created in Universal Contact Server (UCS) when there is no associated contact. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "contact.ucs-interaction.voice-campaign.create-without-contact",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:contact-ucs-interaction-voice-campaign-create-without-contact",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether a outbound campaign interaction is created in Universal Contact Server (UCS) when there is no associated contact. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "sipendpoint.disconnected.not-ready-reason",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:sipendpoint-disconnected-not-ready-reason",
| |
| − | "published": false,
| |
| − | "description": "Specifies the Not Ready reason that is to be set for the SIP DN when the SIP Endpoint is considered as disconnected."
| |
| − | },
| |
| − | {
| |
| − | "option": "sipendpoint.disconnected.max-attempts-to-set-not-ready",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:sipendpoint-disconnected-max-attempts-to-set-not-ready",
| |
| − | "published": false,
| |
| − | "description": "Specifies the maximum number of failed pings with SIP Endpoint before the voice channel state is changed to NotReady (with an eventual reason code specified by option 'sipendpoint.disconnected.not-ready-reason')."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.telemetry.log-level",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-telemetry-log-level",
| |
| − | "published": false,
| |
| − | "description": "Specifies the telemetry log level."
| |
| − | },
| |
| − | {
| |
| − | "option": "sipendpoint.sip-server-address",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:sipendpoint-sip-server-address",
| |
| − | "published": false,
| |
| − | "description": "Specifies the FQDN, hostname, or IP Address of the SIP Entity (Session Border Controller, SIP Proxy, SIP Server) where the SIP REGISTER request will be sent by Genesys Softphone. In a Business Continuity environment designed for dual SIP registration, this corresponds to the preferred site registration (Tip: To set the Domain\\/Realm of your contact center instead of an IP when Workspace SIP Endpoint tries to register through a session border controller (SBC) device, set the value of this option to the FQDN of your domain instead of just the IP Address)."
| |
| − | },
| |
| − | {
| |
| − | "option": "sipendpoint.sip-server-address.peer",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:sipendpoint-sip-server-address-peer",
| |
| − | "published": false,
| |
| − | "description": "In a Business Continuity environment designed for dual SIP registration, specifies the FQDN, hostname, or IP Address of the SIP Entity (Session Border Controller, SIP Proxy, SIP Server) corresponding to the secondary SIP destination where the SIP REGISTER request will be sent by Genesys Softphone (Tip: To set the Domain\\/Realm of your contact center instead of an IP when Workspace SIP Endpoint tries to register through a session border controller (SBC) device, set the value of this option to the FQDN of your domain instead of just the IP Address)."
| |
| − | },
| |
| − | {
| |
| − | "option": "expression.gws-url.capturing-groups",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:expression-gws-url-capturing-groups",
| |
| − | "published": false,
| |
| − | "description": "Specifies that Workspace should extract a part of its url to capture groups containing information shared among services, such as the tenant or region."
| |
| − | },
| |
| − | {
| |
| − | "option": "expression.gws-url.capturing-groups-<n>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:expression-gws-url-capturing-groups-zn-",
| |
| − | "published": false,
| |
| − | "description": "Specifies that Workspace should extract a part of its url to capture groups containing information shared among services, such as the tenant or region. This option supports plugins and pair mapping (for example: system.telemetry.service-url-<n>, for MPLS networks)."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.CaseSideRegion.order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-CaseSideRegion-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies the order (left to right, top to bottom) in which the views are displayed in the Case Side Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default setting is used for any item not specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "views.CaseSideRegion.activate-order",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:views-CaseSideRegion-activate-order",
| |
| − | "published": false,
| |
| − | "description": "Specifies, in order of precedence, the view selected by default in the Case Side Region. (The default view is the first configured view, if visible; otherwise, it's the second configured view, if visible, and so on.) If this option is not configured, then the default setting is used. If you do not specify all the options, then the default order is used, except where an item order is specified."
| |
| − | },
| |
| − | {
| |
| − | "option": "voice.display-name.key-name",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:voice-display-name-key-name",
| |
| − | "published": false,
| |
| − | "description": "Specifies the attached data key name of inbound voice interactions that contains the 'From' information of the inbound call, if the interaction does not have a contact set or the contact does not have a firstname or lastname property set. This information is displayed in the Interaction notification title and in the Recents list of Team Communicator. This option can be overridden by a routing strategy as described in Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction-management.markdone.mandatory-case-data-check.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-management-markdone-mandatory-case-data-check-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies if a check is to be made to ensure interactions are not missing mandatory case data before they are allowed to be marked done."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.telemetry.enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-telemetry-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether telemetry is used to push metrics and traces to the Telemetry Service."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.telemetry.enable-metrics",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-telemetry-enable-metrics",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether UI metrics and events are sent to the Telemetry Service. Depends on system.telemetry.enabled"
| |
| − | },
| |
| − | {
| |
| − | "option": "system.telemetry.enable-traces",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-telemetry-enable-traces",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether UI traces are sent to the Telemetry Service. Depends on system.telemetry.enabled"
| |
| − | },
| |
| − | {
| |
| − | "option": "system.telemetry.service-url",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-telemetry-service-url",
| |
| − | "published": false,
| |
| − | "description": "The url of the Telemetry Service."
| |
| − | },
| |
| − | {
| |
| − | "option": "system.telemetry.service-url-<n>",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-telemetry-service-url-zn-",
| |
| − | "published": false,
| |
| − | "description": "Specifies the url of one of the Telemetry Services when there are multiple pairs in a region. (Refer to the expression.gws-url.capturing-groups-<n> option)"
| |
| − | },
| |
| − | {
| |
| − | "option": "system.telemetry.monitor-interval",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:system-telemetry-monitor-interval",
| |
| − | "published": false,
| |
| − | "description": "Specifies the duration, in seconds, between two checks of the metrics, events, or traces before publishing the data to the Telemetry Service."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.related.disposition.value-business-attribute",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-related-disposition-value-business-attribute",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the Business Attribute that contains the Attribute Values that are used as an enumerated value for a disposition code displayed in the Related tab. The value $Default$ specifies that the value of the interaction.disposition.value-business-attribute option is used."
| |
| − | },
| |
| − | {
| |
| − | "option": "interaction.related.disposition.key-name",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interaction-related-disposition-key-name",
| |
| − | "published": false,
| |
| − | "description": "Specifies the key that is used to populate the attached data or a user event when a disposition code is submitted from the Related tab to the back-end system, such as T-Server, Interaction Server, or Contact Server. The value $Default$ specifies that the value of the interaction.disposition.key-name option is used."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.contact.can-mark-done-related-interactions",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-mark-done-related-interactions",
| |
| − | "published": false,
| |
| − | "description": "Enables an agent to use the Related tab in the interaction view to mark as Done single and multiple related interactions and apply the same disposition code to each."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.contact.can-delete-related-interactions",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-contact-can-delete-related-interactions",
| |
| − | "published": false,
| |
| − | "description": "Enables an agent to delete single and multiple related interactions from the Related tab in the interaction view"
| |
| − | },
| |
| − | {
| |
| − | "option": "workspace.web-content.url-encoding-defense-enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:workspace-web-content-url-encoding-defense-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of modes on which the url encoding defense is applied. If the '<mode>' is not set, the url is unmodified (not encoded). If the '<mode>' is set but no hexadecimal character (%XX, where X is a hexa) is found in the url, the url is encoded. If the '<mode>{{!}}FORCE' is set, the url is always encoded."
| |
| − | },
| |
| − | {
| |
| − | "option": "side-bar.web-content.url-encoding-defense-enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:side-bar-web-content-url-encoding-defense-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of modes on which the url encoding defense is applied. If the '<mode>' is not set, the url is unmodified (not encoded). If the '<mode>' is set but no hexadecimal character (%XX, where X is a hexa) is found in the url, the url is encoded. If the '<mode>{{!}}FORCE' is set, the url is always encoded."
| |
| − | },
| |
| − | {
| |
| − | "option": "interation.web-content.url-encoding-defense-enabled",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:interation-web-content-url-encoding-defense-enabled",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of modes on which the url encoding defense is applied. If the '<mode>' is not set, the url is unmodified (not encoded). If the '<mode>' is set but no hexadecimal character (%XX, where X is a hexa) is found in the url, the url is encoded. If the '<mode>{{!}}FORCE' is set, the url is always encoded. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.permissions.ms-teams.restrict-to-ad-group-id",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-permissions-ms-teams-restrict-to-ad-group-id",
| |
| − | "published": false,
| |
| − | "description": "Specifies the id of the Azure Active Directory group to which searches of MS Teams users is to be restricted."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.permissions.ms-teams.restrict-to",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-permissions-ms-teams-restrict-to",
| |
| − | "published": false,
| |
| − | "description": "Specifies the user properties of Azure Active Directory users to which searches of MS Teams are to be restricted."
| |
| − | },
| |
| − | {
| |
| − | "option": "teamcommunicator.permissions.ms-teams.exclude",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:teamcommunicator-permissions-ms-teams-exclude",
| |
| − | "published": false,
| |
| − | "description": "Specifies the user properties of Azure Active Directory users from which searches of MS Teams are to be excluded."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.callback.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-callback-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables an agent to create callback interactions and displays the Schedule a Callback button in the interaction toolbar."
| |
| − | },
| |
| − | {
| |
| − | "option": "callback.callback-types-business-attribute",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:callback-callback-types-business-attribute",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the Business Attribute that defines the list of Service Types. Service Types consist of the GES service name and user data key-value pairs."
| |
| − | },
| |
| − | {
| |
| − | "option": "callback.default-date.is-automatically-selected",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:callback-default-date-is-automatically-selected",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the current date is the default displayed in the Date field of the New Callback Schedule window."
| |
| − | },
| |
| − | {
| |
| − | "option": "callback.time-slot.field-type",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:callback-time-slot-field-type",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the Time slots field displays the time slot picker widget or a drop-down list. If not set or set to an invalid value, the widget is displayed. The value of this option is forced to DROPDOWN if the value of the accessibility.visual-impairment-profile option is true."
| |
| − | },
| |
| − | {
| |
| − | "option": "click-to-dial.preprocessing-rules",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:click-to-dial-preprocessing-rules",
| |
| − | "published": false,
| |
| − | "description": "Specifies the pre-processing rules to apply to the phone number before making a dial request"
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.activity-log.enabled-call-types",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-activity-log-enabled-call-types",
| |
| − | "published": false,
| |
| − | "description": "Specifies the call types the adapter should create activity history entries for in Salesforce."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.activity-log.enabled-chat-types",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-activity-log-enabled-chat-types",
| |
| − | "published": false,
| |
| − | "description": "Specifies the chat types the adapter should create activity history entries for in Salesforce"
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.activity-log.enabled-openmedia-types",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-activity-log-enabled-openmedia-types",
| |
| − | "published": false,
| |
| − | "description": "Specifies the open media (workitem) types Adapter should create activity log entries for in Salesforce. To disable open media activity log creation set option to None."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.activity-log.field-mapping",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-activity-log-field-mapping",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the configuration section where the mapping is defined."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.activity-log.mode",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-activity-log-mode",
| |
| − | "published": false,
| |
| − | "description": "Specifies the Salesforce criterion to use to associate the Activity Log Task when the interaction is completed."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.activity-log.on-screenpop",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-activity-log-on-screenpop",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Adapter creates the activity in Salesforce on screen pop and modifies logged activity when interaction is marked done. Activity on screen pop is created for inbound and internal calls"
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.activity-log.status",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-activity-log-status",
| |
| − | "published": false,
| |
| − | "description": "Specifies the custom task status to be applied when an activity log is created by Adapter. Prerequisite: Status exists in the Salesforce Task Status Picklist"
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.activity-log.ui-association",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-activity-log-ui-association",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Gplus Adapter displays the Activity Log Task Object Association table when the interaction is completed."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.block-adapter-multitab",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-block-adapter-multitab",
| |
| − | "published": false,
| |
| − | "description": "Specifies that Gplus Adapter can't work in several tabs."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.chat.include-transcript-in-desc",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-chat-include-transcript-in-desc",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Adapter saves the chat transcript as part of the activity description in Salesforce."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.chat.transcript-custom-field-name",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-chat-transcript-custom-field-name",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of a custom activity field in Salesforce. If set, Adapter saves the chat transcript to this field in Salesforce. Note: Salesforce Lightning Experience supports only 255 characters for Text fields. If you configure the Text fields to store the chat transcripts and set the length of characters as 255, only the first 255 characters of the chat transcript will be saved in the Activity History and the remaining transcript will be truncated. However, you can still view the Details and Case Data of the chat interaction in the My History tab in Agent Desktop. Whereas, if you configure the Text field's character length with a value less than 255, then, an activity might not get created in Salesforce if the chat transcript exceeds the configured character length."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.debug-notifications",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-debug-notifications",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Gplus Adapter displays all notifications (positive and negative)."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.email.include-body-in-desc",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-email-include-body-in-desc",
| |
| − | "published": false,
| |
| − | "description": "When set to true, includes the text version of the email body in the activity description in Salesforce. The email body is saved only for inbound emails and outbound replies"
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.enable-click-to-dial",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-enable-click-to-dial",
| |
| − | "published": false,
| |
| − | "description": "If this option is set to true, Gplus Adapter enables Salesforce click-to-dial, or, if set to false, Gplus Adapter does not accept click-to-dial requests, regardless of whether or not click-to-dial is enabled in Salesforce"
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.enable-in-focus-page-transfer",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-enable-in-focus-page-transfer",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether to update the call data with the ID of the object the agent is looking at in Salesforce when performing a voice or chat conference or transfer. If set to true, the agent receiving the voice or chat conference or transfer gets a screen pop for the most relevant object"
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.keep-session-alive",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-keep-session-alive",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether to prevent Adapter from logging out of Salesforce when there is no activity in Salesforce beyond a configurable time period. If set to true, Adapter refreshes the Salesforce session at short intervals and keeps Adapter-Salesforce session alive."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.new-record.field-mapping",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-new-record-field-mapping",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the configuration section where the mapping is defined. In the section, each key must correspond to an interaction UserData key and each value must correspond to the name of the Salesforce standard or custom object field."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.notifications",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-notifications",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Gplus Adapter displays notifications (positive only)."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.message-channel.name",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-message-channel-name",
| |
| − | "published": false,
| |
| − | "description": "Specifies the name of the message channel in Salesforce for Service Client API in the format: NameSpacePrefix__ChannelName__c or ChannelName__c."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.run-apex.class",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-run-apex-class",
| |
| − | "published": false,
| |
| − | "description": "Configures the name for a Salesforce custom apex class."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.run-apex.events",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-run-apex-events",
| |
| − | "published": false,
| |
| − | "description": "Specifies interaction event which triggers Salesforce Apex to run."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.run-apex.userdata-key-list",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-run-apex-userdata-key-list",
| |
| − | "published": false,
| |
| − | "description": "Specifies comma-separated list of the userData key names that will be delivered to Salesforce Apex. Example of value format: userDataKeyName1, userDataKeyName2, userDataKeyName3"
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.user-data.object-id-key",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-user-data-object-id-key",
| |
| − | "published": false,
| |
| − | "description": "Specifies the key Adapter uses when saving the ID of the focused Salesforce object to attached data."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.user-data.object-name-key",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-user-data-object-name-key",
| |
| − | "published": false,
| |
| − | "description": "Specifies the key Adapter uses when saving the name of the focused Salesforce object to attached data."
| |
| − | },
| |
| − | {
| |
| − | "option": "salesforce.user-data.object-type-key",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:salesforce-user-data-object-type-key",
| |
| − | "published": false,
| |
| − | "description": "Specifies the key Adapter uses when saving the type of the focused Salesforce object to attached data."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.chat.on-invite",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-chat-on-invite",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the adapter initiates a screen pop in Salesforce immediately after displaying the chat invite notification. If the option is not set or false, the adapter initiates a screen pop only when the agent accepts the chat invite."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.email.on-create",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-email-on-create",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Adapter initiates a screen pop in Salesforce immediately after creating the email"
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.email.on-invite",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-email-on-invite",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the adapter initiates a screen pop in Salesforce immediately after displaying the email invite notification. If the option is not set or false, the adapter initiates a screen pop only when the agent accepts the email invite."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.enable-for-consult",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-enable-for-consult",
| |
| − | "published": false,
| |
| − | "description": "Specifies the ability to attach current Salesforce object in context when using voice consult. This option works with option salesforce.enable-in-focus-page-transfer"
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.enable-for-internal-calls",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-enable-for-internal-calls",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the adapter initiates screen pops for internal calls"
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.for-outbound",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-for-outbound",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the Adapter initiates screen pops in Salesforce for outbound calls. None: no screen pops are initiated for outbound calls, Dialing: the Adapter initiates a screen pop on dialing, Established: the Adapter initiates a screen pop when the call is established."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.id-key-regex",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-id-key-regex",
| |
| − | "published": false,
| |
| − | "description": "Specifies a regular expression pattern used to match a UserData key. This key's value should contain the ID of an object to screen pop in Salesforce. As with the existing screen pop behavior using the 'id_' prefix, if multiple matching keys are present, Adapter only uses the first one. If this option isn't defined, Adapter uses the existing 'id_'prefix logic."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.include-ani-in-search",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-include-ani-in-search",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the ANI is used in the screen pop search"
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.include-dnis-in-search",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-include-dnis-in-search",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the DNIS is used in the screen pop search"
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.object-api-name",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-object-api-name",
| |
| − | "published": false,
| |
| − | "description": "Specifies the Salesforce custom object API name. To find the API name, go to Salesforce Setup - Object Manager - Custom Object - Details - API Name."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.object-type",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-object-type",
| |
| − | "published": false,
| |
| − | "description": "Specifies object type to screen pop in Salesforce."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.object-type-flow",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-object-type-flow",
| |
| − | "published": false,
| |
| − | "description": "Configure section name Flow for screenpop object type."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.object-type-list",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-object-type-list",
| |
| − | "published": false,
| |
| − | "description": "Configure section name List for screenpop object type."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.object-type-new-record",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-object-type-new-record",
| |
| − | "published": false,
| |
| − | "description": "Configure section name New record for screenpop object type."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.object-type-object-home",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-object-type-object-home",
| |
| − | "published": false,
| |
| − | "description": "Configure section name Object home for screenpop object type."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.object-type-search",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-object-type-search",
| |
| − | "published": false,
| |
| − | "description": "Configure section name Search for screenpop object type"
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.object-type-url",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-object-type-url",
| |
| − | "published": false,
| |
| − | "description": "Configure section name URL for screenpop object type."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.on-ringing",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-on-ringing",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the adapter initiates a screen pop in Salesforce when the call is ringing. If not set or false, the adapter initiates a screen pop when the call is established"
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.openmedia.on-invite",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-openmedia-on-invite",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Adapter initiates a screen pop in Salesforce immediately after displaying the open media invite notification. If the option is not set or false, Adapter initiates a screen pop only when the agent accepts the open media invite. This option supports the open media items configured in the openmedia.workitem-channels option."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.preprocessing-rule",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-preprocessing-rule",
| |
| − | "published": false,
| |
| − | "description": "Specifies the pre-processing rule to apply to the ANI before showing the screen pop"
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.save-new-record-criterion",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-save-new-record-criterion",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether Gplus Adapter creates new Salesforce record on screenpop. None: no new Salesforce record is created, No Matching Record: new Salesforce record is created when Salesforce search returns no matching record, Always: new Salesforce record is created for every screenpop. Depends on Salesforce Object API Name and New Salesforce Record Field Mapping options."
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.search-key-regex",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-search-key-regex",
| |
| − | "published": false,
| |
| − | "description": "Specifies a regular expression pattern used to match one or more UserData keys. The values for these keys are used to build the search and screen pop expression in Salesforce. If this option is not defined, the adapter uses the existing 'cti_' prefix logic"
| |
| − | },
| |
| − | {
| |
| − | "option": "screenpop.transfer-object-key",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:screenpop-transfer-object-key",
| |
| − | "published": false,
| |
| − | "description": "Specifies the custom UserData key the adapter should use for the object ID of the focused page in Salesforce"
| |
| − | },
| |
| − | {
| |
| − | "option": "templates.salesforce.inbound-voice.subject",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:templates-salesforce-inbound-voice-subject",
| |
| − | "published": false,
| |
| − | "description": "Specifies the custom template the adapter should use when creating the subject field in a Salesforce activity"
| |
| − | },
| |
| − | {
| |
| − | "option": "templates.salesforce.outbound-voice.subject",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:templates-salesforce-outbound-voice-subject",
| |
| − | "published": false,
| |
| − | "description": "Specifies the custom template the adapter should use when creating the subject field in a Salesforce activity"
| |
| − | },
| |
| − | {
| |
| − | "option": "templates.salesforce.transfer-voice.subject",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:templates-salesforce-transfer-voice-subject",
| |
| − | "published": false,
| |
| − | "description": "Specifies the custom template the adapter should use when creating the subject field in a Salesforce activity"
| |
| − | },
| |
| − | {
| |
| − | "option": "templates.salesforce.chat.subject",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:templates-salesforce-chat-subject",
| |
| − | "published": false,
| |
| − | "description": "Specifies the custom template the adapter should use when creating the subject field in a Salesforce activity"
| |
| − | },
| |
| − | {
| |
| − | "option": "templates.salesforce.email.subject",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:templates-salesforce-email-subject",
| |
| − | "published": false,
| |
| − | "description": "Specifies the custom template the adapter should use when creating the subject field in a Salesforce activity"
| |
| − | },
| |
| − | {
| |
| − | "option": "templates.salesforce.openmedia.subject",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:templates-salesforce-openmedia-subject",
| |
| − | "published": false,
| |
| − | "description": "Specifies the custom template the adapter should use when creating the subject field in a Salesforce activity"
| |
| − | },
| |
| − | {
| |
| − | "option": "templates.salesforce.internal-voice.subject",
| |
| − | "page": "Options:Genesys_Web_Services:crm-adapter:templates-salesforce-internal-voice-subject",
| |
| − | "published": false,
| |
| − | "description": "Specifies the custom template the adapter should use when creating the subject field in a Salesforce activity"
| |
| − | },
| |
| − | {
| |
| − | "option": "email.signature.process-embedded-images.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:email-signature-process-embedded-images-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the embedded images from a standard response, set in the email.signature option, are processed before insertiong into the email body. This option allows embedded images to be converted to attachments and allows embedded email signature images to be validated by file type and size."
| |
| − | },
| |
| − | {
| |
| − | "option": "email.signature.attachments.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:email-signature-attachments-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the attachments from a standard response, set in the email.signature option, are included in the related email interaction."
| |
| − | },
| |
| − | {
| |
| − | "option": "callback.callback-information.content",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:callback-callback-information-content",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of Callback data that is displayed in the Callback Information Area. The Callback data entries are displayed in the order in which they appear in this list."
| |
| − | },
| |
| − | {
| |
| − | "option": "privilege.agent-assist.can-use",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:privilege-agent-assist-can-use",
| |
| − | "published": false,
| |
| − | "description": "Enables agents to view the 'Agent Assist' tab in the Case Side View and Voice transcripts in voice interaction sub view."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.service-url",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-service-url",
| |
| − | "published": false,
| |
| − | "description": "Specifies the web-socket url of the AI Connector (Anthena) service to access the Agent Assist API."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.voice-transcript.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-voice-transcript-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the voice transcript view is displayed in the voice interaction view. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.suggestion.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-suggestion-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the suggestion view is displayed in the Agent Assist tab. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.confidence.faq.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-confidence-faq-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the confidence percentage for FAQ suggestions is displayed in the Agent Assist tab. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.confidence.article.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-confidence-article-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the confidence percentage for knowledge article suggestions is displayed in the Agent Assist tab. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.confidence.faq.threshold.low",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-confidence-faq-threshold-low",
| |
| − | "published": false,
| |
| − | "description": "Specifies the low threshold, in percentage, to display the low confidence color (red) for FAQ suggestions. The value must be less than the value specified for the agent-assist.confidence.faq.threshold.high option. Percentage values between high and low are colored yellow. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.confidence.faq.threshold.high",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-confidence-faq-threshold-high",
| |
| − | "published": false,
| |
| − | "description": "Specifies the high threshold, in percentage, to display the high confidence color (green) for FAQ suggestions. The value must be greater than the value specified for the agent-assist.confidence.faq.threshold.low option. Percentage values between high and low are colored yellow. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.confidence.article.threshold.low",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-confidence-article-threshold-low",
| |
| − | "published": false,
| |
| − | "description": "Specifies the low threshold, in percentage, to display the low confidence color (red) for knowledge article suggestions. The value must be less than the value specified for the agent-assist.confidence.article.threshold.high option. Percentage values between high and low are colored yellow. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.confidence.article.threshold.high",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-confidence-article-threshold-high",
| |
| − | "published": false,
| |
| − | "description": "Specifies the high threshold, in percentage, to display the high confidence color (green) for knowledge article suggestions. The value must be greater than the value specified for the agent-assist.confidence.article.threshold.low option. Percentage values between high and low are colored yellow. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.feedback.faq.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-feedback-faq-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the thumbs-up and thumbs-down feedback buttons are displayed for each FAQ suggestion in the Agent Assist tab. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.feedback.article.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-feedback-article-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether the thumbs-up and thumbs-down feedback buttons are displayed for each knowledge article suggestion in the Agent Assist tab. This option can be overridden by a routing strategy as described in the Configuration Guide."
| |
| − | },
| |
| − | {
| |
| − | "option": "openmedia.chat-history-channels",
| |
| − | "page": "Options:Genesys_Web_Services:workspace-service:openmedia-chat-history-channels",
| |
| − | "published": false,
| |
| − | "description": "Specifies the list of Open Media channels for which the transcript is to be handled as a chat interactions, such as Facebook public and Twitter public, and displayed in the interaction details pane of the History views."
| |
| − | },
| |
| − | {
| |
| − | "option": "agent-assist.confidence.smart-reply.enable",
| |
| − | "page": "Options:Genesys_Web_Services:interaction-workspace:agent-assist-confidence-smart-reply-enable",
| |
| − | "published": false,
| |
| − | "description": "Specifies whether or not to show the confidence percentage for smart replies in the tooltip. This option can be overridden by a routing strategy as described in this Configuration Guide."
| |
| − | }
| |
| − | ],
| |
| | "additional_pages": [] | | "additional_pages": [] |
| | }</pre> | | }</pre> |
