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(Auto-creation of topic Documentation:HTCC:API:ChatSetInFocus:8.5.2 via TOC Documentation:HTCC:APITOC8.5.2)
 
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= ChatSetInFocus=
+
=SetInFocus=
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This request will set focus parameter for interaction. This is useful if agent is handling more than one interaction and will aide in proper reporting time spend on each interaction.
  
 +
{|
 +
! Request URL
 +
| /api/v2/me/chats/{id}
 +
|-
 +
! HTTP Method
 +
| POST
 +
|-
 +
! Required Features
 +
| api-multimedia
 +
|}
 +
 +
Parameters
 +
{|
 +
! Parameter
 +
! Value
 +
|-
 +
| operationName
 +
| SetInFocus
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|-
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| InFocus
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| Boolean parameter '''true''' or '''false'''
 +
|}
 +
 +
==Sample==
 +
 +
'''Request'''
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<pre>
 +
POST api/v2/me/chats/0071023821aec011
 +
{
 +
  "operationName": "SetInFocus",
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  "InFocus": [true or false]
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}
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</pre>
 +
 +
'''Response'''
 +
<pre>
 +
{
 +
  "statusCode": 0
 +
}
 +
</pre>
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Revision as of 16:24, January 24, 2014

SetInFocus

This request will set focus parameter for interaction. This is useful if agent is handling more than one interaction and will aide in proper reporting time spend on each interaction.

Request URL /api/v2/me/chats/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName SetInFocus
InFocus Boolean parameter true or false

Sample

Request 

POST api/v2/me/chats/0071023821aec011
{
  "operationName": "SetInFocus",
  "InFocus": [true or false]
}

Response 

{
  "statusCode": 0
}
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