Planning your Workspace Web Edition & Web Services Deployment

There are generally three common Cassandra topologies used for Workspace Web Edition & Web Services:

• Development — 1 Cassandra node (appropriate for a development or lab environment)
• Single Datacenter — 1 datacenter with a minimum of three Cassandra nodes
• Two Datacenters — 2 datacenters with a minimum of three Cassandra nodes in each datacenter

The number of Workspace Web Edition & Web Services nodes in your deployment scenario depends on a variety of factors. Please consult with Genesys for help to determine the correct number of nodes for your solution.

For Development scenarios, you can install Cassandra and Workspace Web Edition & Web Services on the same host. For Single Datacenter and Two Datacenter scenarios, you must install Cassandra and Workspace Web Edition & Web Services on separate hosts.

Whichever deployment scenario you decide to implement, you should follow the same basic deployment steps:

Deploying Workspace Web Edition & Web Services

Start

1. Review the Prerequisites, including installation of Cassandra.
2. Install Workspace Web Edition & Web Services.
3. Configure Workspace Web Edition & Web Services.
4. Start Workspace Web Edition & Web Services and test the configuration.
5. Choose the next step based on your role:
   • Developers — Consult the Web Services API Reference to begin working with the Web Services APIs.
   • Administrators — Consult the Workspace Web Edition Configuration Guide to configure the Workspace Web Edition (agent desktop) interface.
6. Test the User Interface with Workspace Web Edition & Web Services.

End