Recording a Call

The Call Recording functionality enables you to record the current conversation or consultation call with a customer or an internal caller.

How Do I Record a Call?

To record a call, you click the Record button or choose an action from the drop-down list box. Your call center might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options. The following table describes the actions that you can perform: {

How Do I Record a Consultation?

You can also record a consultation. During a voice consultation, look for the controls at the bottom of the adapter.