Web Services API Reference

Welcome to the Web Services API Reference. This guide provides information about how you can use the Web Services REST API to write agent applications that provide contact center-related features, including agent state management, call control, supervisor monitoring, and call recording. Here you'll find details about the various APIs that make up the Web Services API, including operations, related resources, request parameters, and return values.

Getting Started

Simple examples that show you how to quickly start using the API.

API Basics

Details about general concepts used in the API.

Voice API

Build voice-related client applications.

Multimedia Interactions API

Build multimedia-related client applications.

Channels API

Build applications that use channels.

Provisioning API

Build applications that require provisioning.

Contacts API

Create or retrieve contacts.

Settings API

Configuration tasks to modify the behavior of existing functionality.

Statistics API

Build applications that use statistics.

Hierarchical Dispositions API

Build dispositions-related client applications.

Platform Configuration API

Get read and write access to low-level data from Configuration Server.

Outbound API

Write client applications that include outbound preview features.

Genesys Interaction Recording API

Write client applications that play back recordings stored in the GIR system.

Genesys Interaction Recording Insertion API

Write client applications that insert records into the GIR system.