Lightning Experience in Gplus Adapter for Salesforce - WWE Option

Important

Genesys currently only supports voice for Lightning Experience.

Configuration Options

The Lightning Experience in Salesforce supports all the same configuration options as Gplus Adapter for Salesforce - WWE Option which are described in detail on this page.

Activity Logging

Activity Logging for Lightning Experience functions the same as it does in GPlus Adapter for Salesforce. This includes compatibility for all options related to activity logging including those relating to templating, attached data, and field mapping.

Accessing the Activity Record

Accessing the activity record can be done slightly differently in Lightning Experience. There is a Refresh Activity History icon that can be used instead of navigating off the page, or refreshing:

1. Click Contacts from the menu bar.
2. Select the contact name.
3. Click the Refresh Activity History icon, in the Activity tab to review all Past Activity.
   
   
4. Clicking on an activity will open the Task window for that item.