Learning the basics of Pure Engage Cloud

New to Pure Engage Cloud? Need a refresher? Click below to find learning that fits your need.

More in-depth training is available from Genesys University. For other documentation for our Cloud products, see Pure Engage Cloud.

By role

Agent learning basics

Supervisor learning basics

Administrator learning basics

Business user learning basics

Executive learning basics

By use case

Customer engagement basics

Employee engagement basics

Business optimization basics