privilege.<media-type>.can-set-interaction-disposition
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables agents to set the disposition code of workitem interactions. Depends on 'Workitem - Can Use Workitem Channel'.
privilege.<media-type>.can-one-step-transfer
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables the agent to use instant workitem transfer. Depends on 'Workitem - Can Use Workitem Channel'.
privilege.<media-type>.can-move-to-workbin
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables the agent to move an interaction to the workbin. Depends on 'Workitem - Can Use Workitem Channel'.
privilege.<media-type>.can-mark-done
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables agents to mark done an interaction without further processing.
privilege.<media-type>.can-decline
Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Enables the agent to decline incoming workitem interactions. Depends on 'Workitem - Can Use Workitem Channel'.
Enabling Privileges and Features
To enable functionality like media channels and supervisor capabilities in Workspace Web Edition, you typically need to enable related Workspace privileges and Web Services features.
Check out the table below for details about which privileges and features you should enable for a given task or functionality:
| Functionality | Workspace Privileges | Web Services Features |
|---|---|---|
| Voice |
|
|
| Chat |
|
|
| Universal Contact Server (USC) Contacts for Voice Interactions |
|
|
|
| |
|
| |
| Instant Messaging |
|
|
|
| |
| WebRTC |
|
|
| Workitems |
| |
| Supervisor * |
|
|
* - You must also set the statisticsMonitorMultimediaChannelStates option to true in the server-settings.yaml file so that My Agents has states for multimedia channels.
Enabling features by editing the Feature Definition file
You can enable features by editing the Feature Definition file. For full instructions, see Enabling features in the Feature Definition file in the Web Services and Application Deployment Guide.