Web Services & Applications Support for GDPR

Under Development

Deleting PII

The gdpr_forget_me.py script provides an option to delete personal data from the Personal Favorites where the agent fills the information about the user.

The script can be run with the following parameters:

gdpr_forget_me.py [-h] [--gws GWS] --cass_keyspace CASS_KEYSPACE --cass_hostname CASS_HOSTNAME --cass_port CASS_PORT --search SEARCH [--group_name GROUP_NAME] [--cleanup CLEANUP] [--gws_username GWS_USERNAME] [--gws_user_password GWS_USER_PASSWORD] [--gws_additional_headers GWS_ADDITIONAL_HEADERS]

The following software packages are required to run this script:

• Python 2.7
• PyCassa 1.9.1

Parameters

Parameter Name	Mandatory	Description
--cass_keyspace CASS_KEYSPACE	Yes	Cassandra keyspace name
--cass_hostname CASS_HOSTNAME	Yes	Cassandra hostname
--cass_port CASS_PORT	Yes	Cassandra thrift port
--search SEARCH	Yes	Search text: email or phone number
-h, --help	No	Show this help message and exit
--group_name GROUP_NAME	No	https://docs.genesys.com/Documentation/HTCC/8.5.2/API/UserSettings]. For example, interaction-workspace-personal-favorites.
--cleanup CLEANUP	No	If cleanup value is 'true' the script will send requests to GWS to delete matched settings. Default value is false
--gws_username GWS_USERNAME	No	Username of GWS user who has admin role. The user used to delete matched data via GWS API.
--gws_user_password GWS_USER_PASSWORD	No	Password of the user who was described in--gws_username
--gws_additional_headers GWS_ADDITIONAL_HEADERS	No	Additional headers which will be added to request to GWS. CSRF headers must be added here. Headers are presented as json. For example, {"header_name": "header_value"}