Web Services & Applications Support for GDPR
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Deleting PII
The gdpr_forget_me.py script provides an option to delete personal data from the Personal Favorites where the agent fills the information about the user.
The script can be run with the following parameters:
gdpr_forget_me.py [-h] [--gws GWS] --cass_keyspace CASS_KEYSPACE --cass_hostname CASS_HOSTNAME --cass_port CASS_PORT --search SEARCH [--group_name GROUP_NAME] [--cleanup CLEANUP] [--gws_username GWS_USERNAME] [--gws_user_password GWS_USER_PASSWORD] [--gws_additional_headers GWS_ADDITIONAL_HEADERS]
The following software packages are required to run this script:
- Python 2.7
- PyCassa 1.9.1
Parameters
| Parameter Name | Mandatory | Description |
|---|---|---|
| --cass_keyspace CASS_KEYSPACE | Yes | Cassandra keyspace name |
| --cass_hostname CASS_HOSTNAME | Yes | Cassandra hostname |
| --cass_port CASS_PORT | Yes | Cassandra thrift port |
| --search SEARCH | Yes | Search text: email or phone number |
| -h, --help | No | Show this help message and exit |
| --group_name GROUP_NAME | No | https://docs.genesys.com/Documentation/HTCC/8.5.2/API/UserSettings]. For example, interaction-workspace-personal-favorites. |
| --cleanup CLEANUP | No | If cleanup value is 'true' the script will send requests to GWS to delete matched settings. Default value is false |
| --gws_username GWS_USERNAME | No | Username of GWS user who has admin role. The user used to delete matched data via GWS API. |
| --gws_user_password GWS_USER_PASSWORD | No | Password of the user who was described in--gws_username |
| --gws_additional_headers GWS_ADDITIONAL_HEADERS | No | Additional headers which will be added to request to GWS. CSRF headers must be added here. Headers are presented as json. For example, {"header_name": "header_value"} |
Examples
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