Tested browsers

The following is a list of all Genesys-tested browsers for both web and mobile.

Important

If you do not see your device/OS/browser combination listed below, please contact Genesys support. Help will be decided on a per-case basis.

Support for the device/OS/browser combinations listed below will only be available for as long as Genesys labs can properly reproduce the issue.

Please let Genesys know of any issues you encounter with any of our tested browsers.

Web browsers

• Microsoft Internet Explorer 10 and 11
• Google Chrome 47+
• Firefox 43+
• Safari 8+

Mobile browsers

OS Family	Device	Operating System	Browser	Release Version	Known Limitations
Android
	Galaxy S5	Android 4.4	Chrome 63	9.0.000.08+	n/a
	Galaxy S6	Android v5	Chrome 63	9.0.000.08+	n/a
	Galaxy S7	Android v6	Chrome 63	9.0.000.08+	n/a
	Galaxy S8	Android v7	Chrome 63	9.0.000.08+	n/a
	Galaxy S8+	Android v7	Chrome 63	9.0.000.08+	n/a
	Galaxy Note 3	Android 4.3	Chrome 63	9.0.000.08+	n/a
	Galaxy Tab 4	Android 4.4	Chrome 63	9.0.000.08+	n/a
	Google Nexus 9	Android 5.1	Chrome 63	9.0.000.08+	n/a
	Google Nexus 7	Android 6	Chrome 63	9.0.000.08+	n/a
	Kindlle Fire HDX 7	Android 4.3	Android Browser 4	9.0.000.08+	n/a
iOS	iPhone SE	iOS 11.2	Safari 11	9.0.000.08+	n/a
	iPhone 6	iOS 8.1	Safari 8	8.5.004.15	n/a
	iPhone 7	iOS 10.3	Safari 10	9.0.000.08+	n/a
	iPhone 8	iOS 11	Safari 11	9.0.000.08+	n/a
	iPhone 8 Plus	iOS 11	Safari 11	9.0.000.08+	n/a
	iPhone X	iOS 11.2	Safari 11	9.0.000.08+	n/a
	iPad Mini 3	iOS 8.1	Safari 8	9.0.000.08+	n/a
	iPad Air 2	iOS 8.4	Safari 8	9.0.000.08+	n/a
	iPad Pro	iOS 11.2	Safari 11	9.0.000.08+	n/a
Windows Phone	Lumia 630	Windows Phone 8.1	IE11	8.5.004.15	n/a
	Lumia 930	Windows Phone 8.1	IE11	8.5.004.15	n/a