IWWDep Table of Contents Page

Welcome title: Workspace Web Edition Configuration Guide

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ConfigAdmin does not exist. Click to create ConfigAdmin in 9.0.0DRAFT

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• IntroToConfigOptions title: Introduction To Configuration Options
  
• OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
  
• ConfigUI title: Configuring the User Interface
  
• EnablingFeatures does not exist. Click to create EnablingFeatures in 9.0.0DRAFT
  
• SettingUpAgents title: Setting Up Agents On The System
  
• SettingUpSupervisors title: Setting Up Supervisors On The System
  
• EnablingComms title: Enabling Internal Communications
  
• SIPPhoneConfig title: Genesys Softphone integration
  
• HandlingInteractions title: Interaction handling
  
  • IntVoice title: Voice
    
  • IntOutboundCampaigns title: Outbound campaigns
    
  • IntEmail title: Email
    
  • IntChat title: Chat
    
  • CustomerCase title: Customer Case
    
  • IntWorkbins title: Workbins
    
  • IntVoicemail title: Voicemail
    
  • IntWorkitems title: Workitems
    
  • IntSRL title: Standard Responses Library
    
• EnablingAgentstoViewKPIs title: Enabling agents to view KPIs and Contact Center Statistics
  
• ActionCodes title: Configuring Not Ready Reason Codes
  
• EmailQA title: Email Quality Assurance
  
• EnablingAgentsToManageContacts title: Enabling agents to manage contacts and interactions
  
• InteractionsSearch does not exist. Click to create InteractionsSearch in 9.0.0DRAFT
  
• ActiveRecordingSetup title: Recording Setup
  
• ServiceClientAPI title: Enabling the Service Client API
  
• ConfigurationOptions does not exist. Click to create ConfigurationOptions in 9.0.0DRAFT
  
  • Accessibility does not exist. Click to create Accessibility in 9.0.0DRAFT
    
  • ActiveRecording does not exist. Click to create ActiveRecording in 9.0.0DRAFT
    
  • AgentStatus does not exist. Click to create AgentStatus in 9.0.0DRAFT
    
  • Application does not exist. Click to create Application in 9.0.0DRAFT
    
  • CaseData does not exist. Click to create CaseData in 9.0.0DRAFT
    
  • Chat does not exist. Click to create Chat in 9.0.0DRAFT
    
  • Contact does not exist. Click to create Contact in 9.0.0DRAFT
    
  • ContactCenterStatistics does not exist. Click to create ContactCenterStatistics in 9.0.0DRAFT
    
  • Editor does not exist. Click to create Editor in 9.0.0DRAFT
    
  • Email does not exist. Click to create Email in 9.0.0DRAFT
    
  • Expression does not exist. Click to create Expression in 9.0.0DRAFT
    
  • Facebook does not exist. Click to create Facebook in 9.0.0DRAFT
    
  • Feedback does not exist. Click to create Feedback in 9.0.0DRAFT
    
  • IM does not exist. Click to create IM in 9.0.0DRAFT
    
  • Interaction does not exist. Click to create Interaction in 9.0.0DRAFT
    
  • Toast does not exist. Click to create Toast in 9.0.0DRAFT
    
  • Intercommunication does not exist. Click to create Intercommunication in 9.0.0DRAFT
    
  • GKCConfigurationOptions does not exist. Click to create GKCConfigurationOptions in 9.0.0DRAFT
    
  • KPI does not exist. Click to create KPI in 9.0.0DRAFT
    
  • LoginVoice does not exist. Click to create LoginVoice in 9.0.0DRAFT
    
  • MainWindow does not exist. Click to create MainWindow in 9.0.0DRAFT
    
  • Outbound does not exist. Click to create Outbound in 9.0.0DRAFT
    
  • Permissions does not exist. Click to create Permissions in 9.0.0DRAFT
    
  • Rebranding does not exist. Click to create Rebranding in 9.0.0DRAFT
    
  • ScreenRecording does not exist. Click to create ScreenRecording in 9.0.0DRAFT
    
  • Security does not exist. Click to create Security in 9.0.0DRAFT
    
  • SIPEndpoint does not exist. Click to create SIPEndpoint in 9.0.0DRAFT
    
  • StandardResponse does not exist. Click to create StandardResponse in 9.0.0DRAFT
    
  • TeamCommunicator does not exist. Click to create TeamCommunicator in 9.0.0DRAFT
    
  • TeamLead does not exist. Click to create TeamLead in 9.0.0DRAFT
    
  • Twitter does not exist. Click to create Twitter in 9.0.0DRAFT
    
  • UpdateOnStartup does not exist. Click to create UpdateOnStartup in 9.0.0DRAFT
    
  • Views does not exist. Click to create Views in 9.0.0DRAFT
    
  • Voice does not exist. Click to create Voice in 9.0.0DRAFT
    
  • VoiceMail does not exist. Click to create VoiceMail in 9.0.0DRAFT
    
  • ConfigurationOptionsForGWE does not exist. Click to create ConfigurationOptionsForGWE in 9.0.0DRAFT
    
  • WebRTC does not exist. Click to create WebRTC in 9.0.0DRAFT
    
  • Workbin does not exist. Click to create Workbin in 9.0.0DRAFT
    
  • Workitem does not exist. Click to create Workitem in 9.0.0DRAFT