IWWDep Table of Contents Page

Welcome title: Workspace Web Edition Configuration Guide

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• IntroToConfigOptions title: Introduction To Configuration Options
  
• OverridingInteractionWorkspaceOptions title: Overriding Workspace Options
  
• ConfigUI title: Configuring the User Interface
  
• EnablingFeatures does not exist. Click to create EnablingFeatures in 9.0.0DRAFT
  
• SettingUpAgents title: Setting Up Agents On The System
  
• SettingUpSupervisors title: Setting Up Supervisors On The System
  
• EnablingComms title: Enabling Internal Communications
  
• SIPPhoneConfig title: Genesys Softphone integration
  
• HandlingInteractions title: Interaction handling
  
  • IntVoice title: Voice
    
  • IntOutboundCampaigns title: Outbound campaigns
    
  • IntEmail title: Email
    
  • IntChat title: Chat
    
  • CustomerCase title: Customer Case
    
  • IntWorkbins title: Workbins
    
  • IntVoicemail title: Voicemail
    
  • IntWorkitems title: Workitems
    
  • IntSRL title: Standard Responses Library
    
• EnablingAgentstoViewKPIs title: Enabling agents to view KPIs and Contact Center Statistics
  
• ActionCodes title: Configuring Not Ready Reason Codes
  
• EmailQA title: Email Quality Assurance
  
• EnablingAgentsToManageContacts title: Enabling agents to manage contacts and interactions
  
• InteractionsSearch does not exist. Click to create InteractionsSearch in 9.0.0DRAFT
  
• ActiveRecordingSetup title: Recording Setup
  
• ServiceClientAPI title: Enabling the Service Client API