privilege.cobrowse.can-use
Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
The agent is permitted to use the Co-Browse feature.
cobrowse.use-slave-logging
Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Discontinued: 8.5.202.81
Enables browser logging in the iframe with Co-browse slave application.
cobrowse.url
Section: interaction-workspace
Default Value:
Valid Values: Valid HTTP URL.
Changes Take Effect: When the session is started or restarted.
URL of the Co-browse cluster, for example, http://<host>:<port>/cobrowse. Typically, this will be the URL of the load balancer
Enabling Altocloud Journey Analytics
- Genesys Altocloud for Workspace: Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey.
privilege.altocloud.can-use Enables agents to view the Journey tab in the Case View Region, when a web chat interaction contains Altocloud identifiers in the user data field altocloud.api-url Specifies the URL that will be used to authenticate with Altocloud. This value is also parsed for any 'region' found in the url to specify which region to use in the 'Journey' IFrame. Default value: <empty> altocloud.ui-url Specifies the IFrame URL that is rendered within the 'Journey' tab of the Case Side View region. Default value: https://app.genesys.cloud/journey/gadgets/v0/integration/wwe
A Genesys Co-browse session lets an agent and a customer navigate the same web page at the same time. Unlike conventional screen sharing applications where one party sees an image of the other party's browser, in a Genesys Co-browse session the agent and the customer share the same instance of the web page. Upon joining a co-browse session, the agent will be in Pointer Mode and the agent can use their cursor to guide the customer through a webpage. An agent may also send a request to the customer to enable Write Mode. In Write Mode, the agent may help the customer enter information and navigate their browser.
Workspace supports the following functionality for Co-browse sessions:
- Join a co-browse session
- End a co-browse session
- Send the customer a request to enable Write Mode in the co-browse session
You can use the following options in the cobrowse section to configure Co-browse sessions:
- cobrowse.url: URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL.
- cobrowse.use-slave-logging: Enables browser logging in the iframe containing the Co-browse slave application.
- privilege.cobrowse.can-use: If true, the agent is permitted to use Co-browse.