Setting up Workspace on your system

Setting up Disaster Recovery

Genesys provides support for disaster recovery (business continuity) in scenarios where the preferred data center goes down. When a disaster scenario occurs while an agent is active on Agent Desktop, the agent is notified in a dialog box and they must login again to connect to the secondary data center. When the preferred data center returns to operation, the agent can then log back into the preferred data center.

Configuring disaster recovery

To enable disaster recovery, set the value of the No results option to true.