Configuring Gplus Adapter for Salesforce

The Gplus Adapter for Salesforce is an integrated solution that provides the full Workspace Web Edition interface to Lightning users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.

The adapter provides a single integrated agent desktop experience that offers rich data integration between Genesys and Salesforce applications through screen pops, activity tracking, and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce. The adapter leverages the Web Services API and the Salesforce Open CTI API.

Important

• Gplus Adapter for Salesforce is supported only in Lightning Experience. Genesys does not support other modes of Salesforce.
  
• Gplus Adapter for Salesforce supports only Lightning Console Navigation.

Tip

For best performance, Salesforce recommends that Lightning users adopt the Google Chrome™ browser and machines with 8 GB of RAM. To view more Salesforce recommendations, see Saleforce Lightning Experience Console Recommendations.

What's next? You can start configuring the adapter (for example, Screen Pop settings) per your business needs by following further topics in this guide or learn the Gplus Adapter Configuration options set from here.