Chat Message Block

You can use the Chat Message block to send a chat message to a contact. You can create a custom plain text message, or use one of the standard responses.

This block can also be used as a busy treatment.

Messages tab

Use the Messages tab to add and manage chat messages.

Select Text if you are writing a custom text message. Enter the message in the Value field.

If you want to specify the value with a variable, select Var and choose the appropriate variable.

Select Message if you want to use a standard response. Click the "picker" icon to open the Chat Resource Set and select the message you want to use.

file:des_chat_message_messages.png

Field Codes tab

(Optional) If you are using standard responses, you can use the Field Codes tab to specify the field codes being used.