About This Database Reference
Important information for Cloud customers
The Genesys Info Mart Historical Database Reference is provided for the benefit of Cloud customers for whom Data Export capability is enabled. The pages in this document are reproduced from the enterprise-level documentation for Genesys Info Mart. Some of the documented customizations, features, and functionality—including, in some cases, whole tables—might not be available in your Cloud deployment or in your Data Export.
Where release numbers are cited (for example, to indicate when certain tables or columns were introduced or modified), they refer to the Genesys Info Mart Server version. You will need to use the information in this document selectively as applicable to the Genesys Info Mart Server version in your deployment.
How do I find the Genesys Info Mart Server and schema versions for my Cloud deployment?
The output folder you receive for each data export includes a metadata file, export_XXX.extracted.xml, which contains information about the .csv files included in the export_XXX.zip archive for that data export. Open the metadata file in a text editor to view information about the Genesys Info Mart Server and schema versions in effect for populating your data. For an example, see Export metadata file.