Single sign-on (SSO) integration to connect Workspace with SalesForce services

1. Follow the Word doc (can I get the screen shots without the arrows?) SF is the only IDP for now? 2. Follow the format of this doc https://help.mypurecloud.com/articles/add-salesforce-as-a-single-sign-on-provider/ 3. Customer has to get info from GWS site entity ID and ACS URL -- provided by API? ASk Eugene (and Yuriy) how this occurs. Maybe as a reference to the API docs?

Only scren shots for Connected App

Single sign-on (SSO) integrations connect WWE with SalesForce services. Add Salesforce as a single sign-on provider Requirements: • Admin role in your organization's Salesforce account • Salesforce enabled as an identity provider • User email addresses are the same in both Salesforce and WWE

Configure Salesforce Enable Salesforce as an Identity Provider: 1. Go to “Setup” menu:

2. Search for “Identity Provider”:

3. Fill in all required fields using this guide: https://help.salesforce.com/articleView?id=identity_provider_enable.htm !important: don’t forget to activate your Identity Provider when it will be ready:

4. SAML have to parts: Service Provider and Identity Provider (more details here: https://developers.onelogin.com/saml) Service Provider already configured by Genesys Auth team. To complete SalesForce Identity Provider configuration, you have to send MetaData XML file to the Auth team:

5. Next you should create “Connected App” in “App Manager” tab:

6. Complete all required fields:

7. Troubleshoot errors using the Identity Provider Event Log:

8. Useful links: • SalesForce official guide: https://developer.salesforce.com/docs/atlas.en-us.externalidentityImplGuide.meta/externalidentityImplGuide/external_identity_provide_sso.htm • Video example from SalesForce: http://salesforce.vidyard.com/watch/I6j0O6jqr8ZTtoj5Wm_Fjg • More information about the same Single Sign-On implementation, see the PureCloud integration Guide: https://help.mypurecloud.com/articles/about-single-sign-on-sso/