Single sign-on (SSO) integration to connect Workspace with SalesForce services

3. Customer has to get info from GWS site entity ID and ACS URL -- provided by API? Ask Eugene (and Yuriy) how this occurs. Maybe as a reference to the API docs?

You can integrate Workspace Web Edition 9 with Salesforce to use Salesforce as your single sign-on (SSO) identity provider. This means that when your agent has logged in to Salesforce using your corporate SSO provider, the GPlus Adapter for Salesforce obtains an authentication token from Salesforce and logs into Genesys using the token.

Add Salesforce as a single sign-on provider Requirements: • Admin role in your organization's Salesforce account • Salesforce enabled as an identity provider • User email addresses are the same in both Salesforce and WWE

Configure Salesforce Enable Salesforce as an Identity Provider: 1. Go to “Setup” menu:

2. Search for “Identity Provider”:

3. Fill in all required fields using this guide: https://help.salesforce.com/articleView?id=identity_provider_enable.htm !important: don’t forget to activate your Identity Provider when it will be ready:

4. SAML have to parts: Service Provider and Identity Provider (more details here: https://developers.onelogin.com/saml) Service Provider already configured by Genesys Auth team. To complete SalesForce Identity Provider configuration, you have to send MetaData XML file to the Auth team:

5. Next you should create “Connected App” in “App Manager” tab:

6. Complete all required fields:

7. Troubleshoot errors using the Identity Provider Event Log:

8. Useful links: • SalesForce official guide: https://developer.salesforce.com/docs/atlas.en-us.externalidentityImplGuide.meta/externalidentityImplGuide/external_identity_provide_sso.htm • Video example from SalesForce: http://salesforce.vidyard.com/watch/I6j0O6jqr8ZTtoj5Wm_Fjg • More information about the same Single Sign-On implementation, see the PureCloud integration Guide: https://help.mypurecloud.com/articles/about-single-sign-on-sso/