Configuring Web Services and Applications

Perform the following procedures to configure the Web Services applications. Select a tab to configure the applications in either Genesys Administrator or Genesys Administrator Extension.

Creating and importing the application templates

The Web Services installation package includes a template for Genesys Generic Server (Web_Services_and_Applications_900), but you must create a new template for Genesys Generic Client.

1. To create the Genesys Generic Client template, navigate to PROVISIONING > Environment> Application Template.
2. Select New... and configure the properties of the template as shown below:
   • Name: GWS_App
   • Type: Genesys Generic Client
   • Version: 9.0
   • State Enabled: Yes
3. Click Save & Close.
4. To import the Genesys Generic Server template, click Upload Templates in the Tasks panel. The Click 'Add' and choose application template (APD) file to import dialog opens.
5. Click Add and navigate to the templates folder in your installation package.
6. Select the Web_Services_and_Applications_900 template file and click Open.
7. Click Save & Close.

Creating GWS Server application

1. Navigate to PROVISIONING > Environment > Application and click New....
2. In the General section, configure the properties of the application as shown below:

• Name: CloudCluster
• Template: Web_Services_and_Applications_900 (Choose the Template that was added in the Previous ste
• State: Enabled

Add the following connections:

• Configuration Server
• SIP Server (if supporting voice)
• Interaction Server (if supporting Voice)
• Universal Contact Server
• Stat Server
  

Important

For each connection added, configure the location.

In the Server Info section, select a Tenant:

• Click Add.
• Select the Environment tenant (or any other tenant that has a connection to your Configuration Server).
• Click OK.

Select a Host object.

Add a default Listening port:

• Click Add.
• Enter the application's port (for instance, 7000).
• Click OK.

Add a "." to the Working Directory, Command Line, and Command Line Arguments fields. These values are mandatory for all applications and must be entered to save the application object. Web Services does not use these values, so the "." is used as a placeholder.

Creating and importing the application templates

The Web Services installation package includes a template for Genesys Generic Server (Web_Services_and_Applications_900), but you must create a new template for Genesys Generic Client.

1. To create the Genesys Generic Server template, navigate to PROVISIONING > Environment> Application Templates.
2. Select New... and configure the properties of the template as shown below:
   • Name: WS_Node
   • Type: Genesys Generic Client
   • Version: 9.0
   • State: Enabled
3. To import the Genesys Generic Server template, click Import Application Template. In the dialog box, browse and select the Application template (APD) file.
4. Click Save & Close.
5. Click Add and navigate to the templates folder in your installation package.
6. Select the Web_Services_and_Applications_900 template file and click Open.
7. Click Save & Close.