About Web Services and Applications

Overview

Web Services and Applications is a set of REST APIs and user interfaces that provide a web-based client interface to access Genesys services. The Web Services and Applications package for premise currently contains 16 microservices. The following UI is currently offered:

• Workspace Web Edition

Important

REST API is not available in this restricted release of Web Services and Applications.

Workspace Web Edition

Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.

• Related documentation: Web Services and Applications Configuration Guide and Workspace Web Edition Developer's Guide and API Reference.