Migrating from Workspace 8.5.2 to 9.0
Agent Desktop UI Configuration Migration Procedure from 8.5 to 9.0 Some WWE options have been renamed, some others have been deleted, and some have been added.
Renamed options expression.email-address → Renamed in expression.identify.email-address expression.phone-number → Renamed in expression.identify.phone-number expression.team-communicator-email-address → Renamed in expression.validate.email-address expression.team-communicator-phone-number → Renamed in expression.validate.phone-number Deleted options Dashboard has been removed from WWE 9.0
As a result, option privilege.dashboard.can-use has been deleted from WWE template
New options My Statistics view from WWE 8.5 has been replaced with Performance tracker view, with an associated privilege
And another privilege has been introduced for Contact Center statistics view
privilege.performance-tracker.can-use: To display Performance Tracker view privilege.monitor-dashboard.can-use: To display Contact Center Statistics view Updated options Some other options have been updated. The default value of these options have been updated:
privilege.contact.can-use privilege.contact.can-delete-contact privilege.SRL.can-use privilege.chat.can-use privilege.email.can-use privilege.workbins.can-use Default value for all these options above has been updated from true to false agent-status.enabled-actions-global agent-status.enabled-actions-by-channel: Default value has been updated from Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,Dnd,LogOff to Ready,NotReady,NotReadyReason,AfterCallWork,AfterCallWorkReason,LogOff
Migration Procedure for Statistics
The definitions of the statistics has been updated.
In 8.5, Server side Statistics configuration was found in statistics.yaml configuration file from GWS
In 9.0, Server side Statistics configuration is found in configuration server: statistics.definitions.XXX section in CloudCluster application
To get details on how to configure statistics.definitions.XXX sections from what was available in statistics.yaml: http://internalwiki.us.int.genesyslab.com/dev_teams/index.php/Statistics_service#Statistic_definition_configuration
What is lost when migrating from 8.5 to 9.0 Agents migrating from 8.5 to 9.0 will lose their personal favorites and their missed calls
For personal favorites, they will need to go to Team Communicator, search for the targets that were found as Personal Favorites, and add them again as favorites.