GWS Report Time In Focus

Overview

With this request, the agent will report the time spent working directly or indirectly on the interaction.

Request URL	/api/v2/me/interactions/{interactionId}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	ReportTimeInFocus
timeInFocus	Integer. The time that the agent spent working directly or indirectly on the interaction.
mediaType	String. Optional. Media type of the interaction being reported. May be provided to hint Interaction Server Proxy to deliver the event to one of the Interaction Server(s) that has the corresponding media configured.

The request involves sending a JSON body as well as adhering to the URL path listed above:

POST api/v2/me/00013aCVMEKU0013

Listed below is the possible valid JSON for request:

{
    "operationName": "ReportTimeInFocus",
    "timeInFocus": 7,
    "mediaType": "chat"
}

Response

The response consists of an HTTP response.

HTTP response

{
    "statusCode": 0,
}