Available Report Templates

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.

The following is a list of all the available Report templates:

Recording

• Agent Comparison
• Interactions
• Metadata Frequency
• Usage Tracking

Quality Management (QM)

• Agent Evaluation Comparison
• Auto Fail
• Calibration Score
• Evaluation Summary
• Evaluator Evaluation Comparison
• Interaction Evaluation Summary
• Team Comparison
• Team Evaluation Comparison

Speech Analytics

• Agent Bubble Chart
• Agent Trend
• Category Bubble Chart
• Category Distribution
• Category Trend
• Performance Profile
• Top and Bottom Performers