Enabling Altocloud Journey Analytics

Genesys Altocloud for Agent Workspace (Workspace Web Edition): Genesys Altocloud is a customer journey analytics platform that analyzes all kinds of customer journey behavior and data. It can be used to observe and analyze visitors on your digital properties, such as websites. Genesys Altocloud can predict what it will take for visitors to achieve a desirable business outcome, and then acts to offer the most appropriate and effective channel to assist them in completing their journey.

When an interaction that contains Altocloud identifiers is received, the Altocloud module of Workspace adds a new view that contains the Altocloud gadgets to the Case Side View region.

Use the following privilege to enable Altocloud for an agent, agent group, or for the Workspace application:

• No results: Enables agents to view the Journey tab in the Case View Region, when a web chat interaction contains Altocloud identifiers in the user data field.

Use the following configuration options to control the content displayed in the Journey tab:

• No results: Specifies the URL that is used to authenticate with Altocloud. This value is also parsed for any 'region' found in the url to specify which region to use in the 'Journey' IFrame.
• No results: Specifies the IFrame URL that is rendered within the Journey tab of the Case Side View region. The default values https://app.genesys.cloud/journey/gadgets/v0/integration/wwe