IWWDep Table of Contents Page

Welcome title: Web Services and Applications Configuration Guide

ProductOverview title: What is Web Services and Applications?

• ClientSideBrowserSupport does not exist. Click to create ClientSideBrowserSupport in 8.5.2
  
• ConfigurationAndAdministrationUsingOptionsAndAnnexes does not exist. Click to create ConfigurationAndAdministrationUsingOptionsAndAnnexes in 8.5.2
  
• SettingUpAgents title: Setting Up Agents On The System
  
• AgentLoginAndAuthentication title: Agent Login And Authentication
  
• EnablingInternalExternalCommunications does not exist. Click to create EnablingInternalExternalCommunications in 8.5.2
  
• HandlingInteractions title: Handling Interactions
  
• EnablingAgentstoViewKPIs title: Enabling Agents to View KPIs and Contact Center Statistics
  
• EnablingAgentsToManageContacts title: Enabling Agents To Manage Contacts
  
• CustomerCase title: Customer Case
  
• ActionCodes title: Configuring Not Ready Reason Codes
  

ConfigurationOptions title: Workspace Web Edition Configuration Options

• AgentStatus title: Agent Status
  
• Application title: Application
  
• CaseData title: Case Data
  
• Chat title: Chat
  
• Contact title: Contact
  
• ContactCenterStatistics title: Contact Center Statistics
  
• Email title: Email
  
• Expression title: Expression
  
• Facebook title: Facebook
  
• Interaction title: Interaction
  
• Intercommunication title: Intercommunication
  
• KPI title: KPI
  
• LoginVoice title: Login
  
• TeamCommunicator title: Team Communicator
  
• TeamLead title: Team Lead
  
• Toast title: Interaction Preview (Toast)
  
• Twitter title: Twitter
  
• Voice title: Voice
  
• Workbin title: Workbin