Product Overview

RESTRICTED

Note: This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this documentation might not be fully implemented in the application.

This guide provides information about configuring the Workspace Web Edition interface. You must first deploy Workspace Web Edition & Web Services.

Product Overview

Client Side Browser Support	Setting Up Agents	Agent Login And Authentication
Enabling Internal External Communications	Handling Interactions	Enabling Agents to View KPIs
Enabling Agents To Manage Contacts	Customer Case	Action Codes