KPI

Workspace Web Edition provides the following options for managing KPIs:

Default Value: An empty string.
Valid Values: A comma-separated list of KPI names.
Changes take effect: When the session is started or restarted.
Description: Defines the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that are defining the KPIs. Refer to the Procedure: Enabling Agent View KPIs and Contact Center Statistic for more information.