Accept
This operation can be performed after a new chat notification arrives.
Accepting allows the agent to start working on a chat.
After successfully executing this operation, a CometD notification will arrive with complete chat history.
Overview
This request accepts an incoming chat.
Request URL | /api/v2/me/chats/{id} |
---|---|
HTTP Method | POST |
Required Features | api-multimedia |
Parameters
Parameter | Value |
---|---|
operationName | Accept |
nickname | agent nickname as will be seen by customer |
Sample
HTTP Request
POST on /me/chats/{id}
{ "operationName":"Accept", "nickname":agent-nickname-to-be-displayed-in-chat }
HTTP Response
Success
{ "statusCode": 0 }
Failure
{ "statusCode": an integer value above 0, "statusMessage":details }
For details on the statusCode value, please refer to the All Methods sub-section of the Return Values section.
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