Workbins API

This document provides guidance for developers building workbin-related client applications and describes the Workbin API, which is part of the Interactions API portion of the Genesys Web Services REST API.

A Workbin is a queue that holds interactions for a specific place or user.

RESTRICTED

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.

Resources

• Remove Response Template to Agents Favorites

Basic Response Template Control

• Get Workbins
• Get Workbin Content
• Add Interaction to Workbin
• Pull Interaction from Workbin
• Subscribe to Workbin Notifications
• Unsubscribe from Workbin Notifications