Outbound Contact - Provisioning Case Data

It is possible to display specific outbound campaign information in the Case Information area.

This information can be displayed in the toast Case Information area, or in the interaction Case Information area.

To display this information, you will need to add some business attribute values to the business attribute configured for toast Case Information.

The toast business attributes is configured in the Workspace Web Edition option toast.case-data.format-business-attribute).

The interaction business attribute is configured in the Workspace Web Edition option interaction.case-data.format-business-attribute.

Within these business attributes, you can add business attribute values for OCS Outbound Reserved Fields and OCS Custom fields.