Configuration Options

This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using Genesys Administrator or Configuration Manager.

For details on how to use Genesys Administrator, refer to Framework 8.1 Genesys Administrator Help and Genesys Administrator Deployment Guide. For details about using the functionality as an agent, refer to Workspace Web Edition Help.

The following option are configured with Configuration Options:

Agent Status	Application	CaseData
Chat	Contact	Contact Center Statistics
Email	Expression	Facebook
Interaction	Intercommunication	KPI
Login	Team Communicator	Team Lead
Toast	Twitter	Voice
Workbin	Overriding Interaction Workspace Options