Outbound

Overview

This page displays the options and privileges associated with Outbound campaigns for Workspace Web Edition.

Options

Important

In initial releases, the values depicted below will be hard coded.

Two specific outbound options have been added to the Workspace Web Edition template:

Name	Display Name	Description	Default value	Possible values
outbound.call-result-values	Outbound - Call result values	The list of call results that are available for the agent to use for outbound interaction. The call results are displayed in the order in which they appear in the list.	Answered, Answering Machine, Busy, No Answer, Wrong Number	Abandoned Agent Callback Error All Trunks Busy Answered Answering Machine Busy Call Drop Error Dial Error Do Not Call Dropped Dropped No Answer Fax Detected General Error Group Callback Error No Answer No Dial Tone No Established No Free Port Error No Progress No Ringback Nu Tone Ok Pager Detected Silence Sit Detected Sit Invalid Num Sit No Circuit Sit Operintercept Sit Reorder Sit Unknown Sit Vacant Stale Switch Error System Error Transfer Error Unknown Wrong Number Wrong Party
outbound.call-result-automatically-selected	Outbound - Call Result automatically selected	Specifies the call result to be selected by default for outbound records. The specified call result must be defined by the values that are specified for the outbound.call-result-values option. If set to an empty value, the current call result of the outbound record is selected.		Abandoned Agent Callback Error All Trunks Busy Answered Answering Machine Busy Call Drop Error Dial Error Do Not Call Dropped Dropped No Answer Fax Detected General Error Group Callback Error No Answer No Dial Tone No Established No Free Port Error No Progress No Ringback Nu Tone Ok Pager Detected Silence Sit Detected Sit Invalid Num Sit No Circuit Sit Operintercept Sit Reorder Sit Unknown Sit Vacant Stale Switch Error System Error Transfer Error Unknown Wrong Number Wrong Party

Privileges

Name	Display Name	Description	Default value	Possible values
privilege.outbound.can-use	Outbound - Can use	Allows access to the Outbound Campaign functions	true	true, false
privilege.outbound.can-mark-do-not-call	Outbound - Can Mark Do Not Call	Allows agent to mark a contact as Do Not Call	true	true, false
privilege.outbound.can-set-call-result	Outbound - Can Set Call Result	Allows agent to set a call result to the outbound record.	true	true, false