Configuration Options

This is an appendix of Workspace Web Edition configuration options, grouped by Configuration Section.

This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using Genesys Administrator or Configuration Manager.

For details on how to use Genesys Administrator, refer to Framework 8.1 Genesys Administrator Help and Genesys Administrator Deployment Guide. For details about using the functionality as an agent, refer to Workspace Web Edition Help.

This category contains the following Configuration option sections:

Configuration Options

Agent Status	Application	CaseData
Chat	Contact	Contact Center Statistics
Email	Expression	Facebook
Interaction	Intercommunication	KPI
Login	Team Communicator	Team Lead
Toast	Twitter	Voice
Workbin	Overriding Interaction Workspace Options	Outbound