Active Recording

Workspace Web Edition provides options that enable agents to control their recordings:

privilege.active-recording.can-monitor-recording

• Default Value: true
• Valid Values: true, false.
• Changes take effect: When the session is started or restarted.
• Description: Allows agents to monitor voice recording. This feature requires privilege.active-recording.can-use to be true.

privilege.active-recording.can-use

• Default Value: true
• Valid Values: true, false.
• Changes take effect: When the session is started or restarted.
• Description: Allows agents to use the Active Recording functionality. This privilege is required to control and monitor call recording in MSML mode.