Agent Status

Workspace Web Edition provides options that enable agents to control their status:

agent-status.enabled-actions-by-channel

• Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
• Valid Values: Comma-separated list of action names from the following list: Ready, NotReady, NotReadyReason, AfterCallWork, Dnd, LogOn, LogOff.
• Changes take effect: When the session is started or restarted.
• Description: Defines the available agent state actions in the My Channels contextual menu. The actions are displayed in the order in which they appear in the list.

agent-status.enabled-actions-global

• Default Value: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
• Valid Values: Ready,NotReady,NotReadyReason,AfterCallWork,Dnd,LogOff
• Changes take effect: When the session is started or restarted.
• Description: Defines the available agent states in the global Status menu. The agent state commands are displayed in the order in which they appear in the list.