Transfer

This operation is part of the Twitter API section of the Genesys Web Services REST API.

Overview

Transfers a Twitter interaction to another user.

Request URL	/api/v2/me/twitter/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	Transfer
targetUri or targetPath	The userUri or queuePath to transfer the Twitter interaction.

Samples

Transfer to Agent

Request

POST api/v2/me/transfer/01QQQG2MU214P05W
{
  "operationName": "Transfer",
  "targetUri": "/users/10f8abb20c154fb28c82c68102625233"
}

HTTP Response

{
  "statusCode": 0
}

CometD Response

{"messageType": "TwitterStateChangeMessage",
 "notificationType": "StatusChange",
 "referenceId": 68,
 "twitter": {"assignedTo": "a1",
              "capabilities": ["Cancel",
                                "Send",
                                "AddComment",
                                "AttachUserData",
                                "UpdateUserData",
                                "DeleteUserData",
                                "SetDisposition",
                                "SetInFocus",
                                "Transfer"],
              "id": "01QQQG2MU214P05W",
              "receivedDate": "2015-03-03 09:46:06.000+0200",
              "revelantResponseTemplateGroups": [],
              "state": "Composing",
              "suggestedQueueUris": [],
              "twitterType": "Outbound",
              "uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05W"}}

Transfer to Queue

Request

POST api/v2/me/twitter/01QQQG2MU214P05X
{
  "operationName": "Transfer",
  "targetPath": "/contacts/5c7c1112-2be4-4108-9fbe-341312585616"
}

HTTP Response

{
  "statusCode": 0
}

CometD Response

{"messageType": "TwitterStateChangeMessage",
 "notificationType": "StatusChange",
 "referenceId": 89,
 "twitter": {"assignedTo": "a1",
              "capabilities": ["Cancel",
                                "Send",
                                "AddComment",
                                "AttachUserData",
                                "UpdateUserData",
                                "DeleteUserData",
                                "SetDisposition",
                                "SetInFocus",
                                "Transfer"],
              "id": "01QQQG2MU214P05X",
              "receivedDate": "2015-03-03 09:46:43.000+0200",
              "revelantResponseTemplateGroups": [],
              "state": "Composing",
              "suggestedQueueUris": [],
              "twitterType": "Outbound",
              "uri": "http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05X",
              "userData": {"CBR-IT-path_DBIDs": "",
                            "CBR-Interaction_cost": "",
                            "CBR-actual_volume": "",
                            "CBR-contract_DBIDs": "",
                            "CustomerSegment": "default",
                            "PegAGSocial Media Agent Group": 1,
                            "RRequestedSkillCombination": "",
                            "RRequestedSkills": None,
                            "RStrategyDBID": "985",
                            "RStrategyName": "Twitter Agent Delivery Strategy",
                            "RTargetAgentGroup": "Social Media Agent Group",
                            "RTargetAgentSelected": "a2",
                            "RTargetObjSelDBID": "117",
                            "RTargetObjectSelected": "Social Media Agent Group",
                            "RTargetPlaceSelected": "a2",
                            "RTargetRequested": "Social Media Agent Group",
                            "RTargetRuleSelected": "",
                            "RTargetTypeSelected": "2",
                            "RTenant": "Environment",
                            "RVQDBID": "",
                            "RVQID": "",
                            "ServiceObjective": 0,
                            "ServiceType": "default"}}}