Gplus Adapter for Salesforce
Deployment and Configuration Guide
This document outlines the steps required to install and configure the Genesys Gplus Adapter for Salesforce package.
Deployment Guide Deployment instructions
Configuration Guide Configuration instructions
Related Documentation
Admin User Guide Administrator instructions
Agent User Guide Agent instructions
Gplus Adapter for Salesforce Administrator's User Guide
Welcome to the Gplus Adapter for Salesforce. These topics provide an overview of Gplus Adapter for Salesforce and are intended for use by administrators and agents. These topics also describe the product functionality and the user interfaces (UI).
What is Gplus Adapter for Salesforce?
Gplus Adapter for Salesforce is a complete contact center solution that adds flexible voice call routing to Salesforce using routing templates. These templates act as building blocks for the customer experience, making it possible for you to quickly use a simple menu-driven interface to create and deploy your own customized strategies for connecting calls to agents and employees.
Features
Some of the main features of Gplus Adapter for Salesforce include:
- Setting your state
- Making outbound calls
- Transferring calls to other agents
- Handling inbound calls
Prerequisites
For detailed information about how to install and configure Workspace Web Edition & Web Services for Salesforce, start with the following topics:
Outbound
To enable outbound functionality for the functionality, you will need:
- A working outbound solution
- The api-voice-outbound feature should be included in the feature-defintions.json file and set autoAssignOnContactCenterCreate:true for premise implementations.