Prerequisites

To work with Workspace Web Edition & Web Services, make sure that your system meets the following minimum requirements:

OS Requirements

• Linux Red Hat, versions 5 & 6

Java Requirements

• You have installed the latest Java 1.7 JDK 64bit for Linux. For more information, refer to the Java documentation.

Jetty Requirements

Jetty version 9.3.2 is now embedded in the Workspace Web Edition & Web Services installation. Previously, you had to install and configure Jetty separately.

[+] Click here to see the old Jetty installation details

Jetty version 9 is a mandatory component that must be installed and configured on each Workspace Web Edition & Web Services node prior to starting the installation and configuration of Workspace Web Edition & Web Services.

Important

Jetty version 8 is no longer supported by Genesys Web Services. For more information about Jetty, refer to the Jetty documentation.

Installing Jetty

Prerequisites

• You have installed the latest Java 1.7 JDK 64bit for Linux. For more information, refer to the Java documentation.

Start

1. Download the latest Jetty version available in stable-9 from Eclipse.
2. Copy the Jetty archive to the installation directory. For example: /opt/jetty
   
3. Use a tar utility to extract the files. For example: tar -zxvf jetty-distribution-9.2.1.v20140609.tar.gz
   
4. Start Jetty to confirm it has been installed correctly:

[java_path]/java -jar [jetty_path]/start.jar 

• [java_path] — The path to your Java installation. For example, /usr/bin.
• [jetty_path] — The path to your Jetty installation. For example, /opt/jetty.

Test Jetty by entering the following URL in a web browser: http://[host]:8080

• [host] — The host name (fully qualified domain name) or IP address where you installed Jetty.

You should see a Jetty Test application page.

Stop Jetty by pressing Ctrl+c.

End

Cassandra Requirements

• You have installed and configured Cassandra 1.2.

Browser Support

Workspace Web Edition

The Workspace Web Edition agent interface supports the following browsers:

• Microsoft Internet Explorer 10
• Google Chrome 22+
• Firefox 15+

Gplus Adapter for Salesforce

The adapter supports the following web browsers:

• Firefox 34+, running on Windows and OS X 7+
• Google Chrome 31+, running on Windows and OS X7+

Genesys Environment

In addition to having a Genesys Management Framework 8.1 environment installed and running, the following table lists the Genesys components that are used with a WWE&WS installation

Feature	Genesys Component
Voice API	Supported platforms: SIP Server 8.1 TServer for Avaya Communications Manager 8.1 TServer Avaya TSAPI 8.1 TServer for Cisco Unified Communication Manager 8.1.2+ MCP 8.1.603.62+ is recommended if using in conjunction with SIP Server
Multimedia API	eServices 8.1.3
Reporting	Stat Server 8.1
Mobile Push Notifications	Genesys Mobile Services 8.1.2

Next Steps

• Installing and Configuring Cassandra