Application

Workspace Web Edition provides the following Application-level options:

alert.timeout

• Default Value: 10
• Valid Values: An integer value greater than or equal to 0.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the duration, in seconds, that contextual warning messages are displayed in the windows of the application.

application.wiki-help-site

• Default Value: http://docs.genesys.com/
• Valid Values: A valid url.
• Changes take effect: When the session is started or restarted.
• Description: Path to the Workspace Web Edition Help. By default the help documentation is located on the Genesys Documentation website. You might have to create an exception for this URL in your firewall to enable agents to access the help. If you do not want to allow your agents to access the help stored on the Genesys Documentation website, you can request a PDF of the help document, which you can load locally.

system.cometd.timeout

• Default Value: 60000
• Valid Values: An integer value greater than or equal to 0.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the duration, in milliseconds, before the session is considered closed when the connection with the server is lost.

system.notif.enabled-websocket

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Enable websocket transport.

workspace.web-content

• Default Value: ""
• Valid Values: A comma-separated value list of option section names that correspond to the extension views, for example: Extension1,Extension2,Extention3
• Changes take effect: When the session is started or restarted.
• Description: The list of Web Applications that are configured to be displayed at the Workspace level. Refer to the Procedure: Enabling integration of web applications in the agent interface for information about creating web application objects in the configuration layer.