Gplus Adapter for Salesforce User Guide

RESTRICTED

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.

Welcome to the Gplus Adapter for Salesforce User Guide. This guide provides all the information you need to start working with the adapter in your Salesforce environment.

Watch the following video to see a comprehensive overview of the adapter and then read on through the documentation for more details and instructions:

[+] Show video: Working with the Voice Channel

Click any of the topics below for details.

The basics

• Logging In
• Logging Out
• Changing Your Status
• Navigating to a Channel
• Submitting Feedback
• Viewing Reports

Phone calls

• Handling an Incoming Call
• Dialing a Call
• Transferring a Call
• Performing an Instant Conference Call
• Initiating a Consultation
• Recording a Call

Chats

• Chatting with a Customer
• Managing Multiple Chat Interactions
• Transferring a Chat