Genesys Knowledge Center Configuration Options

All interactions occur through the configuration options populated in gws/cloud-server/agent-desktop/metadate.json which you can access through Ctr + F > Knowledge Center.

To make the Genesys Knowledge Center plugin work, you need to provide following options or, at minimum, those that are listed as required in the table below.

Main configuration options

Option	Default	Required	Description
knowledge-center.auth	empty string	Yes	Authorization token of the Knowledge-center cluster
knowledge-center.customerId	empty string	No	Token that refers to the customer ID given in Interaction object
knowledge-center.kbId	empty string	No	Token that refers to the pre-populated knowledge base ID given in Interaction object
knowledge-center.question	empty string	No	knowledge-center.question
knowledge-center.sessionId	empty string	No	Token that refers to the customer session ID given in Interaction object
knowledge-center.url	empty string	Yes	URL (for example, http://[host]:[port]/gks-server/v1) of the Knowledge-center cluster
privilege.knowledge-center.can-use	false	Yes	Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option in true.