Knowledge Center

Workspace Web Edition provides the following options for managing Knowledge Center:

privilege.knowledge-center.can-use

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option in true.

knowledge-center.url

• Default Value: An empty string.
• Valid Values: Valid HTTP URL
• Changes take effect: When the session is started or restarted.
• Description: URL of the Knowledge Center cluster, for example, http://[host]:[port]/gks-server/v1. Typically, this will be the load balancer's URL.

knowledge-center.auth-active

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Specifies whether basic HTTP authentication scheme used to provide for secure browser history requests to the Knowledge Center Server.

knowledge-center.auth-user

• Default Value: An empty string.
• Valid Values: A valid user ID.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server.

knowledge-center.auth-password

• Default Value: An empty string.
• Valid Values: A valid password.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server.

knowledge-center.customerId

• Default Value: An empty string.
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the name of the contact attribute that is used to match customerId with.

knowledge-center.kbId

• Default Value: An empty string.
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the name of the key that is used to store knowledge base id in the attached data of the interaction that this interaction related to.

knowledge-center.question

• Default Value: An empty string.
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the name of the key that is used to store last question customer asked the knowledge system. Key is looked up in in the attached data of the interaction.

knowledge-center.sessionId

• Default Value: An empty string.
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the name of the key that is used to store knowledge session Id in the attached data of the interaction.