Configuration Options

This is an appendix of Workspace Web Edition configuration options, grouped by Configuration Section.

This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using Genesys Administrator or Configuration Manager.

For details on how to use Genesys Administrator, refer to Framework 8.1 Genesys Administrator Help and Genesys Administrator Deployment Guide. For details about using the functionality as an agent, refer to Workspace Web Edition Help.

This category contains the following Configuration option sections:

Configuration Options

Active Recording	Agent Status	Application
Case Data	Chat	Co-browse
Contact	Contact Center Statistics	Email
Expression	Facebook	Interaction
Intercommunication	KPI	Login
Main Window	Outbound	Service Client API
Standard Response	Team Communicator	Team Lead
Toast	Twitter	Voice
Voice Mail	Workbin	Overriding Interaction Workspace Options