ReportStandardResponseUsage FacebookSession

This operation is part of the Facebook Private Messaging API section of the Genesys Web Services REST API.

Overview

The purpose of this operation is to provide Standard Response data for UCS reporting. Every request associates Standard Response usage with specific Interaction. This helps administrators determine which Standard Responses are used most often, and so on.

Request

Request

Request URL	/api/v2/me/facebooksession/{id}
HTTP Method	POST
Required Features	api-multimedia

POST api/v2/me/facebooksession/063JOIJjoIFJEW

If the Agent does not have a numeric value for employeeId this operation will not associate the agent in this usage entry.

You cannot report usage on Response Templates that are no longer valid (i.e. expired, not started yet, or not approved)

{
  “operationName”:"ReportResponseTemplateUsage”,
  “responseTemplateId”:”9a379217-8c06-4fae-b33b-36c94a54b58c",
  "usageType":"SystemAutoResponse"
}

operationName

A fixed value denoting the desired API operation. In this case, it is 'ReportResponseTemplateUsage'.

responseTemplateId

The location of the standardResponse.

responseType

The way the response template was used. Possible values are: SystemAutoResponse, SuggestedResponseChoosen, AdministratorResponse, SuggestedResponsesIgnored, SuggestedResponseNotReceived. This is an optional parameter. If this is not provided in the request, the default value will be SystemAutoResponse.

Response

There is no response to process.