WebRTC

Workspace Web Edition provides the following options for integrating WebRTC:

privilege.web-rtc.can-mute-microphone

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows an agent to mute and unmute the microphone. Depends on privilege.voice.can-use and privilege.web-rtc.can-use.

privilege.web-rtc.can-mute-speaker

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Allows an agent to mute and unmute the speaker. Depends on privilege.voice.can-use and privilege.web-rtc.can-use.

privilege.web-rtc.can-use

• Default Value: false
• Valid Values: true, false
• Changes take effect: When the session is started or restarted.
• Description: Enables WebRTC in Workspace. Depends on privilege.voice.can-use.

webrtc.identifier.x-last-digit-displayed

• Default Value: 10
• Valid Values: A positive integer
• Changes take effect: When the session is started or restarted.
• Description: Specifies the x last digit of the identifier to display in Workspace.

web-rtc.quality.score.key-name

• Default Value: callQualityScore
• Valid Values: Any string
• Changes take effect: When the session is started or restarted.
• Description: Specifies the key in the UserEvent that Workspace should use for the call quality score set by the agent.

web-rtc.quality.statistics.key-name

• Default Value: callQualityStatistics
• Valid Values: Any string
• Changes take effect: When the session is started or restarted.
• Description: Specifies the key in the UserEvent that Workspace should use for the call quality statistics it receives from the WebRTC API.

web-rtc.request-quality-interval

• Default Value: 2
• Valid Values: A positive integer
• Changes take effect: When the session is started or restarted.
• Description: Specifies the interval, in seconds, to request call quality from the Genesys WebRTC JavaScript API.

web-rtc.ringing-bell

• Default Value:
• Valid Values: All special characters that are valid URL file path, '|' separator and numeric values.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the voice channel ringing sound-configuration string. For example: 'BELL|7|0'. The value has three components that are separated by the pipe ('|') character. The first is the sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file). The second is a priority — the higher the integer, the higher the priority. The last is the duration, which can have the following values:
  • -1 — play and repeat the sound until an explicit message, such as event established, causes it to stop.
  • 0 — play the whole sound once
  • an integer greater than 0 — the length of time, in milliseconds, to play and repeat the sound