Views

Workspace Web Edition provides the following options to configure the default tab and tab display order in regions where there are multiple tabs:

views.CaseSideRegion.activate-order

• Default Value: ContactView,SRLView,KnowledgeView,CoBrowseView,WebActivityView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): ContactView,ExtensionSectionName,SRLView,KnowledgeView,CoBrowseView,WebActivityView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the selected (or default) view in the Case Side region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.CaseSideRegion.order

• Default Value: KnowledgeView,CoBrowseView,WebActivityView,ContactView,SRLView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): KnowledgeView,ExtensionSectionName,CoBrowseView,WebActivityView,ContactView,SRLView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the display order of button in the Case Side region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.ContactRegion.activate-order

• Default Value: ContactInformationView,ContactHistoryView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): ContactInformationView,ContactHistoryView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the selected (or default) view in the Contact region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.ContactRegion.order

• Default Value: ContactInformationView,ContactHistoryView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): ContactInformationView,ContactHistoryView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the display order of the Contact Information view and the Contact History view in the Contact Region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.HistoryInteractionDetailsRegion.activate-order

• Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the selected (or default) view in the History Interaction Details region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.HistoryInteractionDetailsRegion.order

• Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the display order of the Contact Interaction Detail view, Contact Interaction NotePad view, and the Static Case Data view in the History Interaction Details region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.InteractionDetailsRegion.activate-order

• Default Value: CallNoteView,ContactInteractionNotePadView,DispositionView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): CallNoteView,ContactInteractionNotePadView,DispositionView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the selected (or default) view in the Interaction Details region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.InteractionDetailsRegion.order

• Default Value: DispositionView,CallNoteView,ContactInteractionNotePadView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): DispositionView,CallNoteView,ContactInteractionNotePadView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the display order of the Disposition view, Call Note view, and the Contact Interaction Notepad view in the Interaction Details region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.MyWorkspaceRegion.activate-order

• Default Value: DashboardView,MyChannelsView,MyCampaignsView,MyHistoryView,CustomMyStatReportView,CustomCcReportView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): MyPlaceStatusView,myCampaignsListView,MyContactHistory,ExtensionSectionName,MyStatisticsView,MyCallCenterStatisticsView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the selected (or default) view in the My Workspace region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.MyWorkspaceRegion.order

• Default Value: MyChannelsView,MyCampaignsView,MyHistoryView,DashboardView,CustomMyStatReportView,CustomCcReportView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): MyChannelsView,ExtensionSectionName,MyCampaignsView,MyHistoryView,DashboardView,CustomMyStatReportView,CustomCcReportView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the display order of the My Channels view, the My Campaigns view, the My History view, the Dashboard view, the My Stat Report view, and the Cc Report view in the My Workspace region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.WorkbinInteractionDetailsRegion.activate-order

• Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the selected (or default) view in the Workbin Interaction Details region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.

views.WorkbinInteractionDetailsRegion.order

• Default Value: ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView
• Valid Values: A comma-separated list of valid view names from the following list (plus the custom views specified with the section names in the interaction.web-content option): ContactInteractionDetailView,ContactInteractionNotePadView,StaticCaseDataView,...
• Changes take effect: When the session is started or restarted.
• Description: Specifies the display order of the Contact Interaction Detail view, Contact Interaction NotePad view, and the Static Case Data view in the Workbin Interaction Details region. If this option is not configured, then the default ordering is used. If you do not specify all the options, then the default order is used except where an item order is specified.