Gplus Adapter User Guide

RESTRICTED

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.

Welcome to the Gplus Adapter User Guide. This guide provides all the information you need to start working with the adapter in your environment. Click any of the topics below for details.

Standard Mode

This chapter explains the features and functionality of this product.

• Getting Started
• Handling an Incoming Call
• Transferring a Call
• Chatting with a Customer

Agent Desktop Mode

This chapter explains the features and functionality of this product.

• Supported Channels
• Supported Features