CometD

Genesys Web Services uses version 3 of CometD, an HTTP-based routing bus that uses an Ajax Push technology pattern known as Comet. Comet is a web application model that allows an HTTP request to push data to a browser, even if the browser has not requested it.

Genesys Web Services uses CometD to deliver unsolicited notifications to clients for real-time events, such as getting a new call or chat message. At runtime, CometD uses the best technology available to deliver messages, providing clients with a consistent approach while maintaining support for multiple browsers.

Important

Workspace Web Edition & Web Services does not currently support web sockets.

For details about CometD, see http://cometd.org/.

For details about how to configure CometD in Workspace Web Edition & Web Services, see cometDSettings.